Store Training Analyst – Mid-Level
Riachuelo
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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About the role
- Structure and execute the training strategy for one of the learning schools (Culture & Operations, Customer Service, or Fashion);
- Design training strategies with seamless, hybrid learning journeys (in-person, synchronous, and asynchronous) focused on results;
- Develop training programs using innovative methodologies that drive behavioral change and generate real impact in teams' daily routines;
- Link people development to store commercial performance, with a clear view of business impact;
- Assess the impact of learning initiatives on business metrics, connecting development to performance;
- Work with project management and cross-functional influence, ensuring deliveries within agreed timelines, scopes, and quality standards;
- Monitor education vendors and ensure adherence to technical, aesthetic, and strategic expectations;
- Track the performance of learning products under your responsibility, proposing and implementing continuous improvement initiatives.
Requirements
- Bachelor's degree in Psychology, Business Administration, Human Resources, Pedagogy, Communications, Engineering, or related fields;
- Previous experience in Corporate Education, Learning & Development, or similar areas;
- Experience in instructional design and building learning solutions;
- Experience working in data- and metrics-driven environments;
- Experience in project management and cross-functional collaboration;
- Preferably experience in retail contexts, sales forces, or operational environments;
- Experience managing vendors;
- Familiarity with artificial intelligence tools to support productivity and innovation is desirable;
- Clear communication and influencing skills;
- Ability to navigate between business priorities and people development;
- Interest in and sensitivity to fashion and the retail universe, bringing an aspirational tone to trainings;
- A keen eye for diversity, inclusion, and accessibility in learning solutions;
- Willingness to learn, experiment, and evolve solutions;
- Available to work in a hybrid model, with presence at headquarters 3 to 4 times per week and regular store visits;
- Willingness to travel.
Benefits
- Health insurance
- Dental insurance
- Meal or food allowance
- Telemedicine
- Gympass
- Partnership with Sesc
- Home office allowance
- Profit sharing (PLR)
- Private pension plan
- Group life insurance
- Pharmacy discount program
- Educational partnerships
- Online learning platform
- Discounts at Riachuelo.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
instructional designtraining strategylearning solutionsdata-driven environmentsproject managementvendor managementbehavioral change methodologiesperformance assessmentcontinuous improvement initiativeshybrid learning
Soft Skills
clear communicationinfluencing skillscross-functional collaborationnavigating business prioritiessensitivity to diversitywillingness to learnadaptabilitycreativityteam impact focusorganizational skills