Client Success Manager
Rhythm
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $120,000 per year
Job Level
Mid-LevelSenior
About the role
- Own primary relationships for assigned client accounts and build trusted, long-term partnerships.
- Serve as the main point of contact for client communications, strategy, and issue resolution.
- Drive retention, satisfaction, and utilization by ensuring clients achieve measurable value from Rhythm’s solutions.
- Track, analyze, and report on key success metrics, including utilization, satisfaction, and retention.
- Lead regular client check-ins and account reviews to align on Rhythm’s performance and goals.
- Lead client calls, product demonstrations, and training sessions, partnering with internal SMEs as needed.
- Identify workflow gaps within client operations and recommend solutions aligned with Rhythm’s services and best practices.
- Partner with Operations, Sales, Product, Clinical, and Administrative teams to ensure a consistent, high-quality client experience.
- Proactively identify upsell and cross-sell opportunities by understanding client needs and goals.
- Support new client onboardings and EHR integrations, building strong relationships from the start.
Requirements
- 3–5 years of experience in Customer Success, Account Management, or a related role within healthcare technology.
- Experience with consultative selling, product demonstrations, and client-facing presentations.
- Strong communication, relationship-building, and organizational skills.
- Ability to manage multiple client accounts in a fast-paced environment.
- Experience using CRM and client success tools (e.g., Salesforce, Notion, Microsoft).
- Motivated by improving patient outcomes through innovative healthcare technology.
- Willingness to travel up to 25% for client onboarding and on-site meetings as needed.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementconsultative sellingproduct demonstrationsclient-facing presentationsEHR integrations
Soft skills
communicationrelationship-buildingorganizational skillsproblem-solvingtime management