Rhythm

Clinical Operations

• Overseeing and guiding the clinicians and senior clinicians
• Ensuring that all processes related to report processing, triage, alert management and clinical functions are executed efficiently and effectively
• Team management, setting team priorities, reviewing productivity metrics, and identifying roadblocks
• Developing and implementing solutions to enhance team performance
• Serving as the primary point of contact between the clinical team and upper management
• Leading initiatives to streamline clinical processes and improve overall team productivity
• Providing regular updates to Director of Operations and other stakeholders on team performance and operational issues

Clinical Operations Manager

Customer Support

• Lead and grow a high-performing team across Onboarding, Support, Customer Success, and Ongoing Services
• Build and execute a customer experience strategy that increases retention, drives upsells, and creates raving fans
• Own key customer metrics (NPS, retention, time-to-value, support SLAs) and report performance to the executive team
• Own renewal and upsell revenue targets; partner closely with Sales and Product to uncover opportunities
• Design and execute processes for scaling high-margin services and increasing customer lifetime value
• Create services packaging/pricing frameworks to drive recurring services revenue
• Plan and manage the full customer experience budget, working closely with the CFO
• Define and optimize handoff workflows between Sales → Onboarding → Support/CS
• Champion instrumentation across the customer journey (product usage data, onboarding time, health scores)
• Identify and fill gaps in tooling, playbooks, and documentation to ensure operational excellence
• Partner with Product and Engineering to advocate for customer needs based on usage and feedback data

Vice President, Customer Experience

Sales Development Rep

• Research ideal-fit associations and segment prospects by persona, pain, and trigger events.
• Run multichannel cadences (email, phone, LinkedIn, personalized video) to create net-new meetings.
• Position Rhythm’s value by tying platform capabilities to real-world association problems.
• Partner with the BDR Manager to review call recordings, practice objection-handling, and tweak sequences.
• Share effective templates, call snippets, objection responses, and data insights with the team.
• Qualify every conversation (confirm budget, authority, need, and timing) and log clean notes in HubSpot.
• Book and hand off intro calls to Account Executives, ensuring calendar hygiene and context.
• Continuously refine data: flag ICP changes, clean bounce-backs, and update contact roles.
• Onboarding tasks: master Rhythm story via Academy, complete 2-week Outbound Bootcamp, review sales recordings, finish product training, align on 30-60-90 goals, begin outbound execution by Week 4, and book first qualified meetings by Week 6.

Sales Development Representative, SDR

Performance Marketing

• Campaign setup, management, optimization, and reporting across Meta and Google Ads.
• Plan, launch, manage, and optimize paid social and paid search campaigns across Meta and Google Ads.
• Monitor campaign performance, adjust tactics, and identify optimization opportunities.
• Merge data from multiple sources into clear, actionable insights.
• Build weekly reports with executive-level insights.
• Collaborate with the Media Manager and Media Director to align campaign performance with brand goals.
• Support campaign execution and performance analysis and communicate findings to leadership.

Clinical Operations Manager

Vice President, Customer Experience

Sales Development Representative, SDR

Paid Media Buyer / Strategist