Operations Analyst

Rhythm Energy

Operations Analyst at Rhythm Energy managing operational workflows and enhancing processes. Collaborating with utilities and internal teams to ensure smooth operations in a renewable energy company.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Own and manage key operational workflows, including account exception management, failed order queues, and customer-related operational requests
Partner with utilities, Electronic Data Interchange (EDI) vendors, and internal teams to investigate and resolve transaction exceptions
Monitor operational performance, identify trends, and proactively surface opportunities for process improvements
Analyze operational data to identify recurring issues, root causes, and opportunities to improve efficiency
Document workflows, business processes, and operational procedures to improve consistency and scalability
Collaborate with cross-functional teams to communicate bugs, operational risks, and enhancement opportunities
Support operational requests while consistently meeting established service level agreements (SLAs)
Partner with your manager to execute operational initiatives and continuous improvement projects
Help improve the systems, processes, and integrations that support Rhythm's customer operations

Requirements

What you’ll need

1+ years of experience supporting backend operations, transaction processing, business operations, or similar operational workflows
Strong analytical and problem-solving skills with exceptional attention to detail
Experience working with data to identify trends and operational issues
Ability to prioritize multiple tasks while meeting deadlines in a fast-paced environment
Strong written and verbal communication skills
Comfortable working cross-functionally with Operations, Customer Experience, Product, and external partners
Highly organized with an ownership mindset and a proactive approach to problem-solving
Passion for continuous improvement and building scalable operational processes
Nice to Have: Experience working with Electronic Data Interchange (EDI) systems, Experience in the retail energy or utilities industry, Experience documenting business processes or testing operational workflows, Proficiency with Excel and data visualization tools, Experience using customer support or ticketing platforms

Benefits

Comp & perks

Competitive compensation and benefits
Annual performance incentives
Generous paid time off
Comprehensive health benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Backend Operations SupportTransaction ProcessingBusiness OperationsOperational Data AnalysisWorkflow DocumentationProcess ScalabilityOperational Performance MonitoringProblem-SolvingAttention to DetailTask Prioritization

Soft Skills

Highly OrganizedOwnership MindsetProactive ApproachCross-Functional CollaborationStrong Communication Skills