RhUbique Talents

Customer Service Representative, Bilingual

RhUbique Talents

full-time

Posted on:

Location Type: Remote

Location: Morocco

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Tech Stack

Chef

About the role

  • Respond to emails, online chat and phone calls to address customers’ various concerns regarding websites, online orders, billing and in-store experience
  • Coordinate and schedule the work of customer service representatives in collaboration with the manager
  • Act as a point of contact for customer service representatives, stores, the distribution center and head office
  • Ensure teams have the support and assistance necessary to deliver outstanding customer service
  • Participate in onboarding and training of new representatives
  • Handle customer complaints, questions and concerns related to their in-store experience and manage escalated complaints
  • Ensure calls and emails are directed to the appropriate department
  • Assist customers with online orders
  • Follow up on online orders
  • Provide information about products and services
  • Improve website conversion by assisting customers via online chat
  • Open investigations for lost packages with our shipping partners
  • Process online exchanges and returns
  • Verify the validity of promotional offer redemptions
  • Monitor the quality of site data, promotions and promotional offers
  • Maintain clear communication between store operations, the distribution center and the customer service department
  • Perform any other tasks related to customer service.

Requirements

  • 2 to 5 years of customer service experience
  • Fully bilingual in French and English, both spoken and written
  • Ability to manage multiple projects simultaneously and strong prioritization skills
  • Ability to resolve problems quickly
  • Experience in retail
  • Good understanding of e-commerce operations
  • Excellent knowledge of the Microsoft Suite
  • Ability to work with minimal supervision
  • Availability to work evenings and weekends
Benefits
  • A competitive salary that reflects your talent
  • 100% remote work
  • Job stability

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer service experiencee-commerce operationsproblem resolutionproject managementonline order processingdata monitoringpromotional offer verification
Soft skills
bilingual communicationprioritizationmulti-taskingindependent workteam supporttraining and onboarding