Senior Technical Operations Lead – Digital Signage, AV

Rhombus

Senior Technical Operations Lead responsible for deploying and maintaining digital signage and AV systems. Leading field installations and providing remote support for complex hardware solutions.

Posted 5/1/2026full-timeCherry Hill • New Jersey • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Lead high-stakes on-site technical visits and physical installations of digital menu boards, kiosks, and multi-screen arrays.
Perform remote diagnostics, system reboots, and troubleshooting of PC-based signage players to minimize downtime.
Conduct comprehensive pre-installation surveys to identify structural requirements, including mounting reinforcements, power needs, and cabling paths.
Audit field deliverables and complete & close-out documentation to ensure brand standards are met.
Develop technical Statements of Work (SOW), source necessary hardware components, and manage logistics for field-level fixes.
Act as the primary technical point of contact for General Contractors and site managers to coordinate facility access and ensure minimal operational disruption.
Partner with hardware manufacturers to resolve warranty claims and assist internal teams in improving communication workflows.
Identify and implement AI-driven tools to automate the synthesis of site survey data and streamline the generation of technical Statements of Work (SOW).
Leverage AI assistants to help categorize and summarize close-out documentation to ensure rapid compliance and clear project visibility.

Requirements

What you’ll need

Advanced Technical Expertise: Proven ability to diagnose and repair commercial displays (LG, Samsung), media players, and PC-based signage controllers.
Hardware & Networking: Deep understanding of signal flow, low-voltage cabling (Cat6, HDMI, RS232), and remote management software.
Operational Agility: Ability to pivot quickly between remote troubleshooting and on-site field coordination in high-pressure environments.
Professional Communication: Skill in translating technical field talk into clear updates for non-technical stakeholders and remote project managers.
AI Literacy: Proficiency in using Large Language Models (LLMs) to draft professional updates and assist in rapid technical problem-solving or basic script generation.
Industry Tenure: 3–5+ years in field service, technical support, or lead technician roles within AV/Digital Signage.

Benefits

Comp & perks

Competitive salary
Flexible working hours
Professional development opportunities
AI tool usage encouragement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

diagnose commercial displaysrepair commercial displaysmedia playersPC-based signage controllerssignal flowlow-voltage cablingCat6HDMIRS232remote management software

Soft Skills

operational agilityprofessional communicationtranslating technical field talkclear updates for non-technical stakeholdershigh-pressure environments