Junior Services Engineer

Rho

Junior Services Engineer maintaining IT systems and supporting users at Rho's Belgrade headquarters. Troubleshooting hardware and software issues while ensuring compliance and security.

Posted 5/14/2026full-timeBelgrade • 🇷🇸 SerbiaJuniorWebsite

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Maintain our existing computer and network setups
Administrate and support all existing software and hardware, including Apple devices, Okta, Kanji, Google Workspace, Slack, Jira
Troubleshoot and effectively support and resolve user issues
Diagnose and resolve of hardware, software, networking, and system issues when they arise
Own and take action on the Joiner-Mover-Leaver Process – lifecycle view (onboarding, changes, offboarding)
Monitor and maintain IT compliance, ensuring policies and controls are properly implemented and followed
Security maintenance and assistance with performing security audits
Document processes for users and administrators, including creating guides tailored to both technical and non-technical audiences
Keep up-to-date on new technologies and security risks
Assist with implementing system and process improvements

Requirements

What you’ll need

Strong understanding of information technology, including networking and computer systems
Hands-on experience installing and troubleshooting enterprise software, laptops, and peripherals
Experience with macOS and Apple ecosystem
Experience with IAM and MDM tools
Able to interact and communicate effectively with both technical and business team members
1-3 years of experience in similar positions
Excellent written and verbal English communication skills

Benefits

Comp & perks

Top-notch Private Healthcare Insurance for you and your family members
Generous PTO policy
Lunch at work
Covered costs for parking for onsite staff
Learning and development budget
Paternity leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingnetworkingsystem administrationsecurity auditssoftware installationhardware diagnosticsenterprise softwaremacOSIAMMDM

Soft Skills

communicationinterpersonal skillsproblem-solvingdocumentationteam collaborationadaptabilityattention to detailcustomer servicetechnical writingorganizational skills