Salary
💰 $60,000 - $90,000 per year
About the role
- Analyze fraud alerts and cases to identify and prevent fraudulent activity.
- Assist customers by preparing and responding to inquiries related to fraud investigations and supporting the resolution of fraud incidents.
- Document investigation processes and outcomes to maintain audit-ready records
- Maintain department productivity goals and quality standards.
- Collaborate with the Fraud team to support and refine our operations, working cross-functionally with Client Services, Financial Operations, Compliance, and Transaction Monitoring teams.
- Maintain regular communication with team members to ensure maximum efficiency in recovery efforts and support ongoing strategy management
- Deep dive into individual fraud event vectors to perform root cause analyses
Requirements
- 2+ years of experience in fraud risk and/or payments operations in banking and/or financial services
- Experience using systems such as Excel, Google Workspace, Looker, and Slack
- Excellent written and verbal communication skills
- Ability to work independently, capable of taking ownership and acting as the primary contact for fraud-related issues when needed
- Familiarity with compliance and payment regulations, including Reg E, NACHA, AML/BSA, KYC/CIP, OFAC, FinCEN, and related frameworks.
- Ability to work Monday–Friday, 12 PM – 8 PM ET / 10 AM – 6 PM MT