Rhino Tool House

Systems Engineer

• Internal point person for Acumatica
• Lead for new acquisition system integration
• Serve as a subject matter expert for business systems
• Ensure the stability, integrity, and efficient operation of business systems
• Consult with various stakeholders to gather system requirements
• Modify and configure systems to meet business needs and stakeholder requirements
• Develop, analyze, and maintain new or current system processes and workflows
• Ensure the stability and integrity of all systems and system data
• Identify, evaluate, and implement new systems or enhancements to existing systems
• Participate in the implementation of system patches, updates, and maintenance
• Develop and execute test plans and scripts, as well as other quality assurance measures; lead testing such as user acceptance, performance, security, usability, etc.
• Collect user feedback regarding system performance and work with team to solution issues
• Collaborate with cross-functional staff to streamline solution implementations
• Provide advanced customer service and functional support to end-users in area of expertise
• Monitor, troubleshoot, and resolve system issues
• Maintain relationships with vendors; work with vendors on bug fixes, new features, and proper use of products
• Assist with implementing "workarounds" when system issues affect operations or when resources are limited
• Develop and provide trainings, demonstrations, and regular communication to end-users
• Maintain records of system integrations, changes, and incidents
• Lead portions of large tasks or projects; build and maintain project management skills
• Maintain awareness of accessibility, compliance, and security policies and guidelines.

Business Systems Analyst