Operational Compliance Analyst
Rhino Entertainment
full-time
Posted on:
Location Type: Hybrid
Location: Bitola • 🇲🇰 North Macedonia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for maintaining departmental processes for Safer Gambling, Enhanced Due Diligence, AML account reviews, and documentation of customers as appropriate.
- Identifying potential risks and markers of harm to our members that have triggered internal controls; reviewing risk and making risk-based decisions to act when you see evidence of harm or behavior change.
- Verification of source of funds and source of wealth documentation and request further information if required.
- Adherence to Compliance policies and processes, assessment of how and when to interact, including recording, reviewing, and rationale for decisions made.
- Acting as a subject matter expert in the field of Safer Gambling and AML.
- Assisting players who require assistance with AML or Responsible Gaming matters when required.
- Liaising with other departments on gambling addiction or potential gambling problems.
- Ensure regulatory requirements and objectives are carried out along with company business aims and objectives. Monitor player activity and take preventative action if behavior is indicative of a problem.
- Monitor player transactions and analyze player accounts to identify activities related to money laundering or suspicious behavior.
- Monitoring systems for previously excluded customers attempting to access the business.
- Effective resolution of customer complaints in line with our complaint’s procedure.
- Be the first point of escalation for all Compliance cases and queries.
- Assist Manager with new member onboarding and ad hoc training sessions for different business areas.
- Work on other tasks as requested by the management.
Requirements
- Robust investigative, risk analysis, assessment, and decision-making skills.
- Strong organizational and prioritisation skills.
- Ability to switch tasks when required and meet a tight deadline and to remain calm under pressure.
- Effective communication skills, both written and spoken.
- Ability to remain calm, empathetic and make decisions in stressful situations.
- Enjoy working in a fast-paced and demanding environment.
- Willing to work with people at all levels and in all functions, independently and as part of a larger team.
- You are self-organizing and ensure that your attention to detail and accuracy of work is constant.
Benefits
- Exciting opportunity to play a pivotal part in the growth and development of a rapidly growing industry
- Competitive salary with health benefits and health insurance
- Attractive bonus packages
- Continuous training and development to enhance your knowledge.
- Career development and growth
- Flexible work
- Social events
- Health allowance
- Diversity of roles, projects, and challenges
- Excellent team-oriented, fun international work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
risk analysisinvestigative skillsdecision-makingAML account reviewssource of funds verificationsource of wealth documentationmonitoring systemscustomer complaint resolutionplayer transaction analysisdocumentation of customers
Soft skills
organizational skillsprioritization skillseffective communicationempathycalm under pressureattention to detailself-organizingability to work independentlyteam collaborationadaptability