IT Specialist

Rhino Entertainment

. We are seeking a hands-on and proactive **IT Specialist to join our ICT Operations team**.

Posted 7/7/2026full-timeBitola • 🇲🇰 North MacedoniaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AWSAzureCloudFirewallsLinuxMacOS

About the role

Key responsibilities & impact

We are seeking a hands-on and proactive **IT Specialist to join our ICT Operations team**. The ideal candidate will be responsible for ***internal maintaining and supporting the organization's IT infrastructure, equipment, networks, and systems. ***This role requires strong technical skills across multiple operating systems (**Windows, macOS, Linux**), as well as experience with **cloud platforms like Google Workspace and Microsoft 365**. **The IT Specialist will be instrumental in ensuring seamless day to day IT operations and providing outstanding user support.
**What your role would look like:**
***Procurement and Asset Management:***
- Purchase and set up workstations and other internal IT equipment for employees, managing inventory and asset tracking.**
***User Support & Operations***
- Provide first and second line internal technical support to end users, both remotely and on-site.
- Internal set up, onboard, and offboard users, including provisioning/deprovisioning access and accounts.
- Manage internal user accounts across Google Workspace, Microsoft 365, SharePoint, Active Directory, and other business tools.
- Monitor, document, and resolve support tickets through Atlassian Jira Service Management.**
***Hardware & Software Management***
- Maintain and troubleshoot internal desktops, laptops, printers, and peripheral equipment.
- Perform laptop repairs and diagnostics (e.g., RAM/SSD upgrades, reimaging).
- Install, configure, and troubleshoot software and operating systems (Windows, macOS, Linux).
- Maintain an accurate inventory of IT assets and perform lifecycle management.**
***Network & Infrastructure***
- Support and troubleshoot local and remote network issues (LAN, Wi-Fi, VPN).
- Collaborate with the DevOps and other teams on network improvements and incident response.
- Monitor logs and perform basic diagnostics to ensure network reliability and performance.
- Strong understanding of Network Segmentation**
***Security & Compliance***
- Apply and enforce IT security best practices (patching, antivirus, user permissions, etc.).
- Administer endpoint security tools (antivirus, disk encryption, etc.).
- Manage access controls and enforce the principle of least privilege.
- Use and maintain password managers following company policy.
- Ensure user terminations are conducted securely and comprehensively.**
***Documentation & Process***
- Maintain clear IT documentation for systems, procedures, and troubleshooting guides using Confluence.**Contribute to the IT knowledge base and onboarding documentation.
- Participate in internal audits, compliance efforts, and best practice enforcement.**
***Training and Support:***
- Conduct training sessions for employees on new software, tools, and IT best practices.**
***Collaboration:***
- Work closely with other IT team members and departments to identify and implement improvements in technology and processes.**
***Business & Strategic Awareness***
- Understand the business domain, key entities, and how systems interact
- Priorities tasks based on business value, urgency, and impact
- Understand how the team’s projects align with broader company goals and vision

Requirements

What you’ll need

- 2+ years of experience in IT support or a related role.
- Proficiency in Azure Active Directory and Google Workspace (G Suite).
- Experience with firewalls and other networking equipment
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Strong analytical and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Relevant certifications (e.g., Azure, AWS, or Google Workspace) are a plus.

Benefits

Comp & perks

**What we offer:**
- Exciting opportunity to play a pivotal part in the growth and development of a rapidly growing industry
- Competitive salary with health benefits and health insurance
- Attractive bonus packages
- Continuous training and development to enhance your knowledge.
- Career development and growth
- Flexible work
- Social events
- Health allowance
- Diversity of roles, projects, and challenges
- Excellent team-oriented, fun international work environment
****Join us at Rhino Entertainment and unleash your full potential in a vibrant and rewarding career! 🎉****

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Hard Skills & Tools

Windows Operating SystemMacOS Operating SystemLinux Operating SystemGoogle WorkspaceMicrosoft 365Azure Active DirectoryNetwork TroubleshootingHardware MaintenanceSoftware InstallationAsset Management

Soft Skills

Excellent Communication SkillsInterpersonal Skills

Certifications

Azure CertificationAWS CertificationGoogle Workspace Certification