CRM Coordinator
Rhino Entertainment
full-time
Posted on:
Location Type: Hybrid
Location: Bitola • 🇲🇰 North Macedonia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Working with the Head of CRM to plan, organize, execute and analyze promotional and lifecycle campaigns to the current customer database across all sites.
- Work with the CRM team to implement the promotional strategy, ensuring campaigns are within budget ensuring a positive return on investment
- Work alongside the rest of the CRM team in planning and managing content on all aspects of the product through CMS tools
- Work alongside multiple stakeholders across various locations to ensure requirements are met across campaigns and player groups
- Assisting the Head of CRM in analysing and reporting on KPI’s with full campaign analysis for each promotion enabling the business to understand the effectiveness of the activity
- Regular reviews of competitor promotions and best practice
Requirements
- Previous experience in a similar role, preferably in the iGaming, fintech or tech industry
- Experience of actively using and optimising CRM techniques including segmentation, campaign planning, implementation and evaluation
- Good IT skills including strong experience of Microsoft Office
- Experience with CRM channels; email, SMS, web push
- Ability to work well under tight deadlines and multi-task
- Experience of working with Optimove or Omega is a plus
- Good technical skills in HTML preferred
- Experience of working with Content and/or Campaign Management Systems preferred
- Creative eye
- Analytical mind
- Strong technical background
Benefits
- Exciting opportunity to play a pivotal part in the growth and development of a rapidly growing industry
- Competitive salary with health benefits and health insurance
- Attractive bonus packages
- Continuous training and development to enhance your knowledge.
- Career development and growth
- Flexible work
- Social events
- Health allowance
- Diversity of roles, projects, and challenges
- Excellent team-oriented, fun international work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM techniquessegmentationcampaign planningcampaign implementationcampaign evaluationHTMLcontent management systemscampaign management systemsKPI analysispromotional strategy
Soft skills
analytical mindcreativityability to multi-taskability to work under tight deadlinesorganizational skillscommunication skillscollaborationproblem-solving