RHI Magnesita

Sales

• Develop and implement strategic sales plans to achieve organizational sales targets and expand the customer base in the US East region.
• Lead and manage the sales team by setting clear objectives, providing coaching, and monitoring performance metrics.
• Collaborate closely with marketing, product development, and customer service teams to align efforts and maximize sales opportunities.
• Analyze market trends and competitor activities to adapt sales approaches and identify innovative opportunities for growth.
• Build and nurture long-term relationships with key clients and stakeholders to ensure ongoing business success and customer satisfaction.
• Prepare and present comprehensive sales reports and forecasts to senior management, demonstrating insights and actionable recommendations.

Sales Manager

Human Resources

• Serve as the primary HR contact for all Canadian business operations, providing comprehensive support across talent acquisition, employee relations, compliance, and day‑to‑day HR services.
• Ensure that all HR practices align with Canadian employment legislation and support employees and leaders across Sales, Service, and corporate functions.
• Lead full‑cycle recruitment for all Canadian roles, including sourcing, screening, interviewing, and selection.
• Develop creative and effective recruitment strategies tailored to the Canadian talent market.
• Oversee onboarding and orientation processes to ensure a seamless experience for new hires.
• Act as the primary resource for employee relations matters across Canadian teams.
• Partner with managers to assess team health, anticipate challenges, and implement proactive solutions.
• Provide guidance on conflict resolution, performance management, and policy interpretation.
• Build strong, collaborative relationships with employees and leaders at all levels.
• Apply deep knowledge of Canadian employment law, provincial regulations, and HR best practices.
• Interpret and administer HR policies, employee handbooks, and benefits programs within the Canadian context.
• Ensure HR processes align with federal and provincial legislation, including Québec requirements where applicable.

HRBP

Robotics

• Lead installation, commissioning, and startup of robotic and automated machinery at customer sites
• Troubleshoot and resolve electrical, controls, and mechanical issues in live production environments
• Perform preventive maintenance and repairs to ensure optimal system performance
• Support and train customer technicians and operators on equipment usage and maintenance
• Provide on-site technical expertise for automation systems, PLCs, and VFDs
• Coordinate with internal teams and third-party vendors for complex service needs
• Report machine condition, performance insights, and spare parts requirements
• Ensure all equipment meets safety, operational, and compliance standards
• Partner with sales and operations teams to support customer success and continuous improvement
• Take ownership of service execution and drive high-quality outcomes in the field

Field Service Controls Technician – Robotics & Automation

Field Service Controls Engineer – Robotics & Automation

• Maximize sales and market share of refractory products and services for steel customers.
• Develop and maintain multi-level relationships across customer organizations.
• Identify opportunities to increase revenue through material, service offerings, and margin optimization.
• Build strong supplier–end-user relationships to ensure long-term partnerships.
• Monitor and respond to political, economic, competitive, and production trends affecting the steel industry.
• Achieve customer-specific targets, including sales volume, turnover, inventory days-on-hand (DOH), and margin.
• Maintain CRM records, including customer contacts, call reports, opportunities, market share, and competitor activity.
• Submit reports detailing customer production, competitor movements, new projects, and market insights as needed.
• Provide strategic updates on product performance, application innovations, and service enhancements.
• Deliver accurate rolling forecasts for material and service needs to optimize inventory and supply chain efficiency.
• Oversee demand cycles, including supplier selection, negotiations, purchasing, logistics, outage schedules, and performance tracking.
• Negotiate favorable payment terms and ensure timely collections.
• Coordinate daily schedules of sales activities and service personnel.
• Collaborate with Technical Marketing to propose and execute trials of new materials and optimize application concepts.
• Support customer refractory installation and application troubleshooting.
• Travel within the designated territory and represent RHI Magnesita at trade shows, industry events, and customer meetings.

Sales Manager, Steel

• Maximize sales and market share of refractory products and services for process industries customers.
• Develop and maintain multi-level relationships across customer organizations.
• Identify opportunities to increase revenue through material, service offerings, and margin optimization.
• Build strong supplier–end-user relationships to ensure long-term partnerships.
• Monitor and respond to political, economic, competitive, and production trends affecting the process industries.
• Achieve customer-specific targets including sales volume, turnover, inventory day-on-hand (DOH), and margin.
• Maintain CRM records including customer contacts, call reports, opportunities, market share, and competitor activity.
• Submit reports detailing customer production, competitor movements, new projects, and market insights as needed.
• Provide strategic updates on product performance, application innovations, and service enhancements.
• Deliver accurate rolling forecasts for material and service needs to optimize inventory and supply chain efficiency.
• Oversee demand cycles including supplier selection, negotiations, purchasing, logistics, outage schedules, and performance tracking.
• Negotiate favorable payment terms and ensure timely collections.
• Coordinate daily schedules of sales activities and service personnel.
• Collaborate with Technical Marketing to propose and execute trials of new materials and optimize application concepts.
• Support customer refractory installation and application troubleshooting.
• Travel within the designated territory and represent RHI Magnesita at trade shows, industry events, and customer meetings.

Sales Manager – Process Industries

Chief of Staff

• Act as second-in-command to the Head of Operations and backfill Plant Managers as needed
• Drive financial and operational KPIs across North America
• Leverage AI, analytics, dashboards, and visual tools to enable insight-driven decisions
• Lead Operational Excellence initiatives using Lean, Engineering, and Project Management methodologies
• Translate ambiguous challenges into actionable solutions
• Support budgeting, monthly performance reviews, and variance mitigation
• Coordinate strategic initiatives including mergers and acquisitions
• Influence cross-functional teams to share best practices and drive sustainable improvements
• Champion change management and culture-building aligned to a 100% Safe Everywhere mindset
• Represent RHI Magnesita North America at internal and external forums

Chief of Staff – Operations

• Maximize sales and market share of refractory products and services for process industries customers.
• Develop and maintain multi-level relationships across customer organizations.
• Identify opportunities to increase revenue through material, service offerings, and margin optimization.
• Build strong supplier–end-user relationships to ensure long-term partnerships.
• Monitor and respond to political, economic, competitive, and production trends affecting the process industries market.
• Achieve customer-specific targets including sales volume, turnover, inventory day-on-hand (DOH), and margin.
• Maintain CRM records including customer contacts, call reports, opportunities, market share, and competitor activity.
• Submit reports detailing customer production, competitor movements, new projects, and market insights as needed.
• Provide strategic updates on product performance, application innovations, and service enhancements.
• Deliver accurate rolling forecasts for material and service needs to optimize inventory and supply chain efficiency.
• Oversee demand cycles including supplier selection, negotiations, purchasing, logistics, outage schedules, and performance tracking.
• Negotiate favorable payment terms and ensure timely collections.
• Coordinate daily schedules of sales activities and service personnel.
• Collaborate with Technical Marketing to propose and execute trials of new materials and optimize application concepts.
• Support customer refractory installation and application troubleshooting.
• Travel within the designated territory and represent RHI Magnesita at trade shows, industry events, and customer meetings.

Full-stack Engineer

• Projetar e implementar aplicações SAP de ponta a ponta utilizando o ABAP RESTful Application Programming Model (RAP) para serviços backend e Fiori Elements / Free-Style para desenvolvimento frontend
• Desenvolver e manter soluções em SAP BTP, S/4HANA e S/4HANA Cloud
• Atender a requisitos envolvendo Adobe Forms e Output Management
• Colaborar de perto com equipes funcionais para analisar as necessidades do negócio e traduzi-las em projetos técnicos eficazes
• Garantir altos padrões de qualidade do código, otimização de desempenho e estabilidade ao longo do ciclo de vida
• Participar ativamente de processos ágeis de desenvolvimento

Especialista de TI – Desenvolvedor(a) SAP Full-Stack

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Business Development Rep

• Identify, evaluate, and pursue new recycling opportunities in industrial sectors (steel, cement, non-ferrous, and others).
• Build and maintain strong relationships with external partners, suppliers, demolition companies, and customers generating recyclable refractory waste.
• Develop business cases, commercial models, and profitability analyses to support recycling initiatives.
• Lead negotiations and support contract development for material supply and recycling agreements.
• Work closely with the Recycling team to support the collection, processing, and return flow of spent refractory materials.
• Support the development of reverse logistics networks and recycling supply chains.
• Collaborate with procurement, operations, EHS, and logistics to ensure feasibility of new recycling streams.
• Identify operational or quality barriers and partner with technical teams to create solutions.
• Partner with Sales and Key Account teams to expand recycling participation among strategic customers.
• Deliver presentations and value propositions highlighting environmental and financial benefits of recycling.
• Support on-site customer visits, audits, and assessments related to spent material characterization and compatibility.
• Track commercial performance, material volumes, savings, and CO₂ impact in alignment with RHI Magnesita sustainability targets.
• Provide accurate forecasting and pipeline reporting to leadership.
• Maintain awareness of regional regulations, environmental standards, and recycling incentives.

Business Developer – Recycling

DevOps Engineer

• Play an important role in the Digital Transformation of RHI Magnesita
• Support the development of the technical solutions
• Work in alignment with rest of the teams and other IT areas
• Challenge and propose new ideas while documenting activities
• Provide guidance and support with technical expertise to teams
• Keep up with best practices, software development trends and innovations

Senior DevOps Engineer

Head of OPS NAM – Chief of Staff

Analyst

• Support ad-hoc analyses together within dept and in collaboration with other global RHI Magnesita departments as needed
• Handle special tasks assigned as needed such as collaboration on business plans or supporting non-standard sales opportunities
• Interact with NAM Engineering & Quotation team colleagues to share information, exchange ideas and advance the entire team's competency
• Can manage multiple commercial offers simultaneously, able to allocate work hours to meet existing deadlines, will communicate with different areas of RHI Magnesita organization to gather information necessary to complete commercial offers.

Quotation Analyst

Marketing

• Act as a key technical partner between customers, Sales, Product Management, R&D, and Operations
• Support customer accounts by selecting and recommending flow control refractory products and system solutions based on site-specific practices and requirements
• Spend time on site with customers, monitoring product performance, supporting startups and trials, and addressing technical questions or concerns
• Support and monitor service trials, including troubleshooting, fact-finding, and performance follow-up
• Prepare clear and concise trial and visit reports outlining results, findings, and recommendations
• Partner with Sales during customer visits to ensure our solutions deliver measurable value
• Provide hands-on training to internal teams and customer personnel on proper product installation and application
• Identify opportunities to introduce new technologies and innovative solutions at customer sites
• Share customer feedback, performance insights, and improvement opportunities with internal stakeholders
• Collaborate internally to support product portfolio improvements and market rollout initiatives

Sales Manager

HRBP

Field Service Controls Technician – Robotics & Automation

Field Service Controls Engineer – Robotics & Automation

Sales Manager, Steel

Sales Manager – Process Industries

Chief of Staff – Operations

Sales Manager – Process Industries

Especialista de TI – Desenvolvedor(a) SAP Full-Stack

Sales Manager

Business Developer – Recycling

Senior DevOps Engineer

Head of OPS NAM – Chief of Staff

Quotation Analyst

Marketing & Solutions Specialist – Flow Control