Major Account Manager

Rhapsody

Major Account Manager responsible for managing strategic client relationships at Rhapsody, leveraging AI to enhance healthcare data access and quality. Driving account growth through tailored solutions and customer insights.

Posted 5/11/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Serve as the main point of contact for assigned strategic accounts.
Develop and maintain strong, long-lasting client relationships.
Understand clients' business needs and objectives, providing tailored solutions.
Conduct regular meetings and business reviews with clients to ensure satisfaction and address concerns.
Identify opportunities for account growth and develop strategies to achieve revenue targets.
Propose and present solutions to meet client needs and drive incremental revenue.
Collaborate with sales and marketing teams to create customized proposals and presentations.
Develop and execute account plans that align with clients' business goals.
Analyze client data and feedback to identify trends and opportunities for improvement.
Monitor and report on account performance, providing insights and recommendations.
Coordinate with internal teams to ensure the successful delivery of products and services.
Oversee project timelines, deliverables, and client expectations.
Resolve any issues or conflicts that arise during the project lifecycle.
Stay informed about industry trends, market conditions, and competitor activities.
Negotiate contract pricing, structure and terms and conditions to maximize value for both the client and the company.
Ensure compliance with contract agreements and address any contractual issues.
Maintain accurate records of client interactions, opportunities, and project progress.
Prepare and deliver regular reports on account status, performance metrics, and growth opportunities.
Embeds AI into repeatable, systemized workflows (e.g., reporting, analysis, planning) using it by default to improve efficiency, consistency, and decision-making.

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, or a related field
MBA or advanced degree preferred.
8-10 years of experience in account management, enterprise sales, or a related field, with a proven track record of managing large strategic accounts.
Strong understanding of health industry-specific knowledge, if applicable.
Excellent communication, negotiation, and presentation skills.
Ability to analyze data, generate insights, and develop actionable strategies.
Strong project management skills and the ability to manage multiple priorities.
Proficiency in Salesforce and Microsoft Office Suite.
Strategic thinker with a customer-centric approach.
Collaborative team player who can work effectively with cross-functional teams.
Adaptable and resilient in a dynamic and fast-paced environment.
Self-motivated and results-oriented with a strong drive to exceed goals.

Benefits

Comp & perks

Comprehensive benefits package on day 1 (medical, dental, vision, life, disability)
401k with a generous company match
Unlimited PTO, sick time & volunteer days
An innovative, inclusive, and fun work environment
Continuous learning and development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managemententerprise salesdata analysisproject managementstrategic planningnegotiationpresentation skillscustomer relationship management

Soft Skills

communicationcollaborationadaptabilityresilienceself-motivationresults-orientedstrategic thinkingcustomer-centric approach

Certifications

Bachelor’s degreeMBA or advanced degree