Insights Manager

RFI Global

Insights Manager role delivering high-impact research and strategic guidance for financial services clients across Australia and New Zealand. Focusing on operational excellence and client engagement.

Posted 5/5/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Presenting to clients and ensuring presentations exceed expectations with regards to actionability, accuracy, timeliness and engagement.
Own client and internal research briefings, communicating requirements and expectations to the Insights Director.
Maintain a deep understanding of clients’ strategic priorities and demonstrate this understanding in your delivery and dealings with clients.
Identify and support opportunities to advance our offering in response to client needs and market dynamics.
Work closely with Sales and Client Success teams in the servicing of existing clients.
Translate insights into business impact by connecting deliverables to the client’s strategic priorities.
Design and implement client research programs.
Develop and deliver impactful reports that drive strategic decision making for clients.
Proactively identify business questions to drive value for clients.
Identify and implement innovative research approaches and methodologies.
Lead high quality, accurate and on time data analysis projects.
Collaborate with the internal RFI teams to address complex and timely analysis requests.
Utilise advanced data analysis techniques (descriptive, diagnostic and statistical), and tools (e.g. SPSS, Q, DisplayR).
Support process and ongoing iteration of insightful reporting.
Prioritise tasks in collaboration with the Insights Director and Senior Resourcing Manager based on team capacity and workload.
Execute on product or process initiatives that aim to enhance client experience, maximise efficiency and margin.
Support internal teams in improving QA processes, outputs, and automation techniques.
Work closely with Senior Resourcing Manager to ensure team resources are utilised effectively and forward planning is undertaken.
Review and provide feedback on the work of more junior members of the team, ensuring feedback is understood and acted upon, to support in driving a high performing team.
Foster knowledge sharing across RFI and contribute to an inclusive team culture.
Lead training sessions and knowledge sharing.

Requirements

What you’ll need

5+ years of experience in market research, data analytics, or a related field.
Experience presenting research and insights to senior management clients.
Experience in a research agency environment or research role.
Experience working with banks / financial services providers highly regarded.
A degree in any discipline
Hands-on experience with data mining, data visualisation and statistical analysis using tools such as SPSS, Survey Reporter, Q and DisplayR.
Strong ability to communicate data analysis into actionable findings with diverse stakeholder groups, both verbally and in writing.
Proven experience in end-to-end analysis; from briefing to execution of a stated business problem, defining the analysis plan, analysing and interpreting the output.
Demonstrates a curious mindset with a drive to get to the root of business problems by asking insightful questions and thinking proactively.
Excellent planning and time management skills, able to handle quick turnarounds and manage priorities set with the client in a fast-paced environment.
Demonstrated ability to work collaboratively with cross-functional teams, to foster a positive team environment and drive collective results.
Experience advising, engaging, and supporting a high-performing team, with a desire to mentor junior analysts.
Experience in research methodologies is highly regarded.

Benefits

Comp & perks

Competitive salary & superannuation
Great opportunity to work with a global team
25 days annual leave + public holidays + birthday leave +2 charity days
Hybrid working arrangements
Wellness and education contribution fund
Monthly breakfast and quarterly social events
Learning and development budget to help your professional growth.
Loyalty leave
Perkbox

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisdata miningdata visualizationstatistical analysisresearch methodologiesend-to-end analysisreport writingclient research programsactionable insightspresentation skills

Soft Skills

communicationplanningtime managementcollaborationmentoringcuriosityproblem-solvingteam leadershipfeedback deliveryknowledge sharing