Systems Engineer

• Support anti-spam, web-filtering, network perimeter defence appliances and remote access solutions
• Manage and support storage and virtualization platforms
• Act as an escalation point for matters concerning server, systems and cloud infrastructure.
• Supporting Severs, Active Directory, Exchange, and handling all phases of maintenance and upgrades.
• Supporting Azure, 365, Intune, AVD, Conditional Access, App Registrations, and other Microsoft cloud technologies.
• Coordinate all network related work with Network Engineering, telephony, provisioning or any other group that are involved in IT infrastructure.
• Facilitate the definition of service levels and customer requirements.
• Work with clients to determine their needs and assess solutions for improving delivery processes.
• Provide updates and documentation on tickets and to clients.
• Handle advanced systems related questions for Clients.
• Work directly with vendors on third party server\software deployment.
• Attend meetings and gather requirements relating to new initiatives such as onsite infrastructure deployment, relocations, cloud provisioning etc.
• Work closely with technical colleagues to develop Client solutions.
• Provide timely and regular communication to Clients on client-facing tickets.
• Manage and triage queue of tickets.
• Maintain accurate, detailed, and timely records of all time spent on ticket resolution.

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