Operations Lead

Rex Software

Operations Lead managing operational frameworks and service delivery for RealTrust, overseeing offshore workforce in Manila.

Posted 4/29/2026full-timeRemote • 🇦🇺 AustraliaSenior💰 A$130,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee the workload coordination frameworks , ensuring client portfolios and service activities are distributed effectively across the contracting workforce.
Partner with Account Managers to align client assignments with capability, capacity, and service requirements.
Monitor resourcing patterns and adjust operational plans in response to onboarding, client churn, peak cycles, or changes in service needs.
Identify utilisation risks or capacity bottlenecks and recommend operational adjustments to maintain service continuity.
Ensure consistency by maintaining standardised processes, SLAs, and service delivery frameworks across contractor-supported functions.
Maintain and report on service indicators such as SLA adherence, reconciliation timeliness, QA outcomes, issue resolution trends, and period-end performance.
Lead structured operational review sessions with Team Leads to assess progress, identify risks, and support corrective action planning.
Ensure quality assurance frameworks are applied consistently and use trend analysis to inform process refinement or capability uplift.
Coordinate service-related data insights to support operational leaders in managing output, improvement actions, and service continuity.
Support Team Leads with operational guidance, service expectations, and coordination of capability resources.
Promote a positive, resilient, and connected working environment aligned to RealTrust’s values and service culture.
Monitor indications of contractor engagement, workload stress, or service-impacting concerns, and surface these to the appropriate leaders or COR partner as required.
Oversee the coordination of training and enablement activities that support contractors in delivering high-quality trust accounting and property management services.
Work with Team Leads and the trainer to identify capability gaps based on QA trends, client feedback, escalation themes, and operational insights.
Partner with Account Managers, Team Leads, and training stakeholders to evaluate the effectiveness of enablement activities and recommend improvements or additional capability initiatives.
Act as a key partner to the onshore Operations Manager in implementing operational strategies, process improvements, and workflow updates.
Provide data-driven insights from offshore operations to inform forecasting, resourcing decisions, and service design enhancements.
Lead operational change initiatives related to SOP refinement, system adoption (e.g., Asana, Freshdesk, Cirrus8), and process optimisation.
Identify, pilot, and scale efficiency improvements, including automation opportunities, workflow standardisation, and knowledge management enhancements.
Serve as a primary coordination point between offshore contracting functions and onshore Account Managers.
Participate in regular syncs with Account Managers to review service needs, workload alignment, and emerging risks.
Facilitate the structured handover of service insights, client themes, and capability requirements to relevant stakeholders (Account Management, Finance, Training, People & Culture).
Collaborate with cross-functional partners on operational reporting, continuous improvement initiatives, and enablement programmes.
Ensure offshore operational processes align with relevant regulatory requirements, including Australian trust accounting standards, property management compliance obligations, and internal audit expectations.
Monitor and report on operational risks such as capacity constraints, SLA variances, data or system vulnerabilities, and process gaps.
Collaborate with cross-functional stakeholders to implement remediation plans or process adjustments that support compliant and consistent service delivery.

Requirements

What you’ll need

Degree in accountancy is advantageous.
Minimum 3 years’ experience in a leadership role
Strong knowledge of Cirrus8 software advantageous
Excellent communication skills (verbal and written)
Ability to lead, motivate, and develop a medium-sized team
Proactive, solutions-focused mindset with a “can do” attitude
5+ years in operations or team leadership within a BPO, accounting services, or property management environment.
Proven experience managing large teams (50+ FTEs) and multiple frontline supervisors or team leads.
Strong understanding of trust accounting principles, reconciliation processes, and compliance frameworks (familiarity with Australian standards preferred).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Rex Software Website LinkedIn All Job Openings 51 - 200 employees 🏠 Real Estate ☁️ SaaS ⚡ Productivity Real Estate
SaaS
Productivity Rex Software is a comprehensive software platform designed for real estate agencies. It offers a suite of tools for managing sales, rentals, property management, marketing, agency websites, and customer service. Rex provides solutions that enhance productivity and streamline real estate operations through features such as a CRM, AI-driven marketing, automated workflow, and seamless integrations. The platform is tailored to meet the needs of agents, admins, and property managers, helping them to improve efficiency, communication, and customer experience in real estate transactions. Operations Lead Job not on LinkedIn 🔥 3 minutes ago 🇦🇺 Australia – Remote 💵 $130k / year ⏰ Full Time 🟠 Senior ⚙️ Operations Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Oversee the workload coordination frameworks , ensuring client portfolios and service activities are distributed effectively across the contracting workforce.
Partner with Account Managers to align client assignments with capability, capacity, and service requirements.
Monitor resourcing patterns and adjust operational plans in response to onboarding, client churn, peak cycles, or changes in service needs.
Identify utilisation risks or capacity bottlenecks and recommend operational adjustments to maintain service continuity.
Ensure consistency by maintaining standardised processes, SLAs, and service delivery frameworks across contractor-supported functions.
Maintain and report on service indicators such as SLA adherence, reconciliation timeliness, QA outcomes, issue resolution trends, and period-end performance.
Lead structured operational review sessions with Team Leads to assess progress, identify risks, and support corrective action planning.
Ensure quality assurance frameworks are applied consistently and use trend analysis to inform process refinement or capability uplift.
Coordinate service-related data insights to support operational leaders in managing output, improvement actions, and service continuity.
Support Team Leads with operational guidance, service expectations, and coordination of capability resources.
Promote a positive, resilient, and connected working environment aligned to RealTrust’s values and service culture.
Monitor indications of contractor engagement, workload stress, or service-impacting concerns, and surface these to the appropriate leaders or COR partner as required.
Oversee the coordination of training and enablement activities that support contractors in delivering high-quality trust accounting and property management services.
Work with Team Leads and the trainer to identify capability gaps based on QA trends, client feedback, escalation themes, and operational insights.
Partner with Account Managers, Team Leads, and training stakeholders to evaluate the effectiveness of enablement activities and recommend improvements or additional capability initiatives.
Act as a key partner to the onshore Operations Manager in implementing operational strategies, process improvements, and workflow updates.
Provide data-driven insights from offshore operations to inform forecasting, resourcing decisions, and service design enhancements.
Lead operational change initiatives related to SOP refinement, system adoption (e.g., Asana, Freshdesk, Cirrus8), and process optimisation.
Identify, pilot, and scale efficiency improvements, including automation opportunities, workflow standardisation, and knowledge management enhancements.
Serve as a primary coordination point between offshore contracting functions and onshore Account Managers.
Participate in regular syncs with Account Managers to review service needs, workload alignment, and emerging risks.
Facilitate the structured handover of service insights, client themes, and capability requirements to relevant stakeholders (Account Management, Finance, Training, People & Culture).
Collaborate with cross-functional partners on operational reporting, continuous improvement initiatives, and enablement programmes.
Ensure offshore operational processes align with relevant regulatory requirements, including Australian trust accounting standards, property management compliance obligations, and internal audit expectations.
Monitor and report on operational risks such as capacity constraints, SLA variances, data or system vulnerabilities, and process gaps.
Collaborate with cross-functional stakeholders to implement remediation plans or process adjustments that support compliant and consistent service delivery. 🎯 Requirements
Degree in accountancy is advantageous.
Minimum 3 years’ experience in a leadership role
Strong knowledge of Cirrus8 software advantageous
Excellent communication skills (verbal and written)
Ability to lead, motivate, and develop a medium-sized team
Proactive, solutions-focused mindset with a “can do” attitude
5+ years in operations or team leadership within a BPO, accounting services, or property management environment.
Proven experience managing large teams (50+ FTEs) and multiple frontline supervisors or team leads.
Strong understanding of trust accounting principles, reconciliation processes, and compliance frameworks (familiarity with Australian standards preferred). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Onboarding Operations Specialist 🕒 4 days ago Twilio 5001 - 10000 Website LinkedIn All Job Openings Onboarding Operations Specialist facilitating customer onboarding processes at Twilio. Collaborating with clients and teams for seamless integration into Twilio’s platform. 🇦🇺 Australia – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Team Lead – Threat Operations 🕒 6 days ago Sophos 1001 - 5000 🔒 Cybersecurity ☁️ SaaS Website LinkedIn All Job Openings As a Team Lead in cybersecurity threat operations at Sophos, you will oversee a 24x7 team of analysts ensuring operational excellence in threat detection and response. 🇦🇺 Australia – Remote 💰 Post-IPO Equity on 2021-08 ⏰ Full Time 🟠 Senior ⚙️ Operations Operations Business Partner – 12 months FTC 🕒 April 16 Canva 1001 - 5000 ☁️ SaaS 📱 Media 📚 Education Website LinkedIn All Job Openings Operations Business Partner driving work forward and fostering connections at Canva, based in Sydney with a hybrid model. Supporting large cross-functional teams and focusing on operational excellence and culture. 🇦🇺 Australia – Remote 💰 $200M Venture Round on 2021-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Operations Business Partner – 12 months FTC 🕒 April 14 Canva 1001 - 5000 ☁️ SaaS 📱 Media 📚 Education Website LinkedIn All Job Openings Operations Business Partner driving operational excellence and human connection at Canva. Supporting large cross-functional teams and enhancing culture and operations within the organization. 🇦🇺 Australia – Remote 💰 $200M Venture Round on 2021-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Operations Coordinator 🕒 March 25 Teams Squared 11 - 50 🏢 Enterprise 🤝 B2B Website LinkedIn All Job Openings Studio Coordinator supporting a Melbourne-based real estate photography studio remotely. Managing scheduling, client communication, and post-production coordination during AEST business hours. 🇦🇺 Australia – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

trust accounting principlesreconciliation processescompliance frameworksoperational strategiesprocess improvementsworkflow updatesdata-driven insightscapacity managementSLA adherencetrend analysis

Soft Skills

leadershipcommunicationteam motivationproactive mindsetsolutions-focusedcollaborationproblem-solvingorganizational skillsadaptabilityresilience

Certifications

degree in accountancy