Rewards Network

Sales

• The Sales Training Specialist is responsible for designing and delivering training programs for our sales team, from onboarding and new hire training to ongoing educational programs.
• This is a Chicago-based hybrid role that supports an outside sales team, typically requires 2-3 days per week in the office, the monthly facilitation of a 5-day Sales Academy in Chicago, and travel within the US for field insights and field-based training.
• This role develops, delivers, and measures the success of training programs that includes but is not limited to Salesforce CRM training, field-based coaching with regional teams, learning path development, and administration of learning tools or platforms to support scalable, high-impact learning experiences.
• You’ll deliver transformative learning experiences that energize our sales force and fuel business growth.
• Own new hire training for outside sales employees end-to-end, including the 5-day in-person Sales Academy program, pre- and post- Academy learning sessions and follow-up that blend remote training, hands-on learning and peer collaboration to build confidence and capability from day one
• Act as a trusted advisor to new hires, helping them navigate challenges and celebrate milestones
• Continuously evolve the new hire onboarding process to reflect sales strategies, changing market dynamics and learner needs
• Deliver ongoing coaching and targeted training to reinforce key skills and drive measurable performance improvements; lead refresher courses to drive behavior change and reinforce techniques
• Serve as an administrator for learning tools, such as learning management system and game-based learning platform, managing course assignments and using data to spotlight learning trends, optimize training impact and fuel continuous improvement
• Deliver comprehensive Salesforce training, ensuring sales can effectively navigate and utilize the platform for lead management, pipeline tracking and reporting
• Spend time in the field observing salespeople during prospecting, customer meetings, and live pitches to identify real-world insights into effective strategies and tactics that can be incorporated into future training; adjust training delivery to the unique needs of outside sales dynamics
• Lead training sessions such as workshops, role-plays, and classes either onsite or in the field, focusing on essential sales skills, product knowledge, and closing techniques
• Measure success, adoption, and/or satisfaction of sales training efforts, identify trends, and partner with the Director, Learning & Development, sales leadership, and other internal partners to share key insights and adjust as appropriate

Sales Training Specialist

Customer Success Manager

• The Client Success Manager is responsible for reviewing client accounts, maintaining client relationships, responding to questions and resolving issues. The individual in this role will also manage a book of business and deepen relationships with clients and help retain them on our platform. The Client Success Manager position plays a pivotal role in retaining and maximizing the value of the restaurants on the network.
• They will be assigned the portfolio of regional accounts, with a primary focus of retaining the accounts on the network (minimizing churn), reinforcing the value of our services (improving NPS scores), and upselling additional services (cash conversions).
• This is a hybrid position and requires in office presence two days a week in Chicago.
• Responsibilities include: Oversee the customer journey for an assigned portfolio of accounts, from onboarding a new customer through ongoing support, with the goal of maximizing customer satisfaction and loyalty.
• Proactively identify and address customer issues, leading to minimized churn. (Examples: missing tickets, accounts receivables, managing exclusions.)
• Respond to customer requests for support, guiding clients through product features and strategies to maximize the benefits they receive from our services.
• Communicate with clients to ensure they are realizing the full value of our services, thereby improving Net Promotor Scores (NPS)
• Identify opportunities within the assigned portfolio to introduce and upsell products (i.e. Cash)
• Work closely with the regional manager and sales teams to execute strategies that enhance the customer satisfaction and business growth.
• Monitor account health metrics and provide insights to leadership on portfolio status and renewal/conversion opportunities.
• Share customer feedback and insights with the internal teams to shape future offerings.

Sales Training Specialist

Client Success Manager, Hybrid