Rewards Network

Client Success Manager

Rewards Network

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Salary

💰 $34 - $39 per hour

About the role

  • Oversee the customer journey for an assigned portfolio of accounts, from onboarding a new customer through ongoing support, with the goal of maximizing customer satisfaction and loyalty.
  • Proactively identify and address customer issues, leading to minimized churn. (Examples: missing tickets, accounts receivables, managing exclusions.)
  • Respond to customer requests for support, guiding clients through product features and strategies to maximize the benefits they receive from our services.
  • Communicate with clients to ensure they are realizing the full value of our services, thereby improving Net Promotor Scores (NPS)
  • Identify opportunities within the assigned portfolio to introduce and upsell products (i.e. Cash)
  • Work closely with the regional manager and sales teams to execute strategies that enhance the customer satisfaction and business growth.
  • Monitor account health metrics and provide insights to leadership on portfolio status and renewal/conversion opportunities.
  • Share customer feedback and insights with the internal teams to shape future offerings.

Requirements

  • At least 3 years of related experience working with internal and external clients to support a sales organization. Customer/client service experience is required.
  • Must have previous experience responding to a high volume of calls and emails related to client service.
  • Must have a passion for client service.
  • Experience using a CRM system such as Salesforce
  • Proficiency with MS Excel, Word, PowerPoint, and Outlook.
  • Ability to work in a rapidly changing and growth-oriented environment with regularly changing priorities and developing opportunities.
  • Strong written and verbal communication skills.
  • Strong analytical and problem-solving skills and abilities.
  • Attention to detail and excellent organization skills along with self-motivation.
  • Ability to work independently and respond with flexibility.
  • Willingness to learn new skills and software applications.
Benefits
  • Competitive Paid Time Off and company holidays
  • Generous dining reimbursement when you dine with our restaurant clients
  • 401(k) plan with a company match
  • Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
  • Partnership with Rx n Go, offering certain prescriptions for free
  • Two dental plan options and a vision plan
  • Flexible Spending Accounts and a pre-tax commuter benefit program
  • Accident, Critical Illness, and Hospital Indemnity Insurance Plans
  • Short Term and Long Term disability
  • Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
  • Employee Life Assistance Program
  • Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations
  • Catered lunches provided on Tuesday's in our Chicago office
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM systemsSalesforceMS ExcelMS WordMS PowerPointMS Outlookanalytical skillsproblem-solving skillscustomer service experienceupselling
Soft Skills
communication skillsattention to detailorganizational skillsself-motivationflexibilityclient service passionindependenceadaptabilitycustomer satisfaction focusteam collaboration