REWAG Regensburger Energie- und Wasserversorgung AG & Co KG

Technical Customer Advisor – Private and Business Customers

REWAG Regensburger Energie- und Wasserversorgung AG & Co KG

part-time

Posted on:

Location Type: Hybrid

Location: Regensburg • Germany

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Tech Stack

ERP

About the role

  • First point of contact for private and business customers with technical queries
  • Communication with customers, technicians and market partners
  • Organizing and coordinating appointments for meter replacements
  • Maintaining meter readings and recording relevant data in our ERP system SAP S/4HANA
  • Independently handling customer requests or forwarding them to the appropriate department as needed
  • Providing customer service support — by phone and in person

Requirements

  • Enjoy interacting with people and working in a team
  • Empathy and enthusiasm for energy-related topics
  • Completed commercial/vocational training, ideally complemented by experience in customer service — preferably in the energy industry or a comparable sector
  • Service orientation, strong communication skills and solution-focused thinking
  • Independent, reliable and flexible working style
Benefits
  • Individual onboarding and genuine team spirit
  • Diverse responsibilities
  • Flexible working time model
  • 30 days' vacation plus three additional days off per year (Shrove Tuesday, Christmas Eve and New Year's Eve)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ERP systemSAP S/4HANAmeter readingsdata recording
Soft Skills
communicationempathyenthusiasmservice orientationsolution-focused thinkingindependencereliabilityflexibility
Certifications
commercial trainingvocational training