Support Specialist

Revyse

Support Specialist role at Revyse managing inbound support tickets for multifamily operators. Involves onboarding, documentation, and collaboration with internal teams.

Posted 5/16/2026full-timeRemote • California, Colorado, Florida, Maryland, Massachusetts, North Carolina, Ohio, Oregon, Tennessee, Texas, Utah, Virginia, Washington • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Ticket Triage & Queue Management: You will serve as the first line of defense for all inbound support tickets across operators, vendors, and internal teams
Issue Escalation & Cross-Functional Communication: You’ll collaborate closely with Implementation and Product by identifying trends, escalating bugs, and documenting recurring issues with clear, contextual summaries
Onboarding & Data Integrity: You’ll play a key supporting role in onboarding new customers by assisting the Implementation team with critical tasks
Product Configuration Support: This role requires domain expertise to assist with tasks like building document templates, setting contract signature blocks, and configuring requirements
Documentation Support: You’ll expand and maintain our resource library, creating clear, user-friendly documentation and process guides
Generalist Responsibilities: This role is inherently versatile, stepping in to tackle a variety of tasks as they arise

Requirements

What you’ll need

A strong technical aptitude with proven experience in software support or customer service within a fast-paced, tech-driven environment
A “measure twice, cut once” mentality. Your work is wildly accurate
Multifamily domain knowledge and exposure to the relationship between operators and suppliers
Somewhere around 2+ years of experience is a good benchmark, but not a hard and fast rule
Exceptional problem-solving skills and the ability to diagnose and resolve technical issues quickly and accurately
Great written and verbal communication skills, capable of translating complex technical concepts into clear guidance for customers
Experience in technical documentation and the creation of client-facing materials
Experience with helpdesk systems and project management tools, like Notion, Zendesk, etc
Strong organizational skills and attention to detail
Ability to manage multiple tasks and projects simultaneously while maintaining a high level of accuracy and quality
Entrepreneurial, generalist mindset with a willingness to roll up your sleeves and take complete ownership of initiatives in a startup environment

Benefits

Comp & perks

Collaborative remote-forward work environment with a SUPER passionate and talented team
Trust falls are part of our DNA
We don’t think it’s weird or awkward to care about our well-being at work - we value each other as individuals and are energized by the idea of understanding our colleagues on a deeper level
Our leadership philosophy is to over communicate, always
We’re transparent about company goals and opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software supportcustomer servicetechnical documentationproblem-solvingdata integrityproduct configurationticket triageissue escalationdocumentation creationmultifamily domain knowledge

Soft Skills

attention to detailorganizational skillscommunication skillsentrepreneurial mindsetversatilityaccuracyownershipcollaborationdiagnostic skillstime management