Implementation Manager
Revyse
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, Maryland, Massachusetts, North Carolina, Ohio, Oregon, Tennessee, Texas, Utah, Virginia, Washington • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Define and Scale the Implementation Function: Help architect what implementation looks like as we grow. This includes designing workflows, identifying bottlenecks, standardizing processes across operators of different sizes, and creating repeatable models that allow us to onboard customers faster without sacrificing quality.
- Manage Integrations: You'll support customers through technical integrations such as SSO, Yardi, Stripe, and Salesforce. This includes gathering requirements, coordinating with Engineering, helping test the flow, and confirming that everything works as expected before launch.
- Lead Onboarding Projects: Guide customers from kickoff to activation. Set timelines, run discovery, drive project clarity, and ensure every stakeholder understands what is coming next. Your goal: create a predictable, structured onboarding experience that sets customers up for long term success.
- Drive Activation Milestones: You'll track customer progress closely, keeping an eye on dependencies, flagging risks early, and ensuring customers meet every major activation milestone. When a customer gets stuck, you'll help unblock them quickly so the project stays on track.
- Document and Improve SOPs: You'll help us define and refine how onboarding works. That means keeping SOPs up to date, improving onboarding playbooks, and helping build the repeatable processes that make scaling easier.
- Collaborate Across Teams: You'll work closely with Product, Engineering, Support, and Sales to make sure every customer gets what they need. You will keep everyone aligned on progress and make sure nothing slips through the cracks. Once onboarding is complete, you'll provide a seamless handoff to Customer Success, with full confidence that they are ready for steady-state support.
Requirements
- 3+ years of experience in implementation, onboarding, project management, or technical account support in a B2B SaaS environment
- Strong project management skills with the ability to manage multiple complex onboarding projects simultaneously
- Experience configuring software environments, mapping data, and working with complex datasets
- Comfort with systems like Yardi, SSO providers, Salesforce, and other integrations
- High attention to detail and a strong quality control mindset
- Excellent communication skills and confidence working with corporate stakeholders, department heads, and onsite teams
- Ability to simplify complex workflows and lead customers through operational change
- Experience using tools such as Notion, Asana, Slack, Zendesk, and Google Sheets
- An entrepreneurial, generalist mindset with a willingness to roll up your sleeves, take ownership, and build in an environment where processes are still being defined.
Benefits
- Collaborative remote-forward work environment with a SUPER passionate and talented team.
- Trust falls are part of our DNA.
- We don’t think it’s weird or awkward to care about our well-being at work - we value each other as individuals and are energized by the idea of understanding our colleagues on a deeper level.
- Our leadership philosophy is to over communicate, always. We’re transparent about company goals and opportunities. We believe that 100% of the organization should understand and be accountable to the vision and strategy.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
implementationonboardingproject managementtechnical account supportsoftware configurationdata mappingcomplex datasetsworkflow simplificationquality control
Soft skills
attention to detailcommunicationstakeholder managementoperational change leadershipentrepreneurial mindsetownershipcollaboration