Senior Customer Service Engineer

Revvity

Senior Customer Service Engineer maintaining and repairing laboratory instrumentation for Revvity’s health-science solutions. Training customers, resolving technical issues, and supporting service growth across Michigan.

Posted 8/5/2026full-timeRemote • Missouri • 🇺🇸 United StatesSenior💰 $70,000 - $93,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in instrumentation troubleshooting, repair, and qualification services, with a strong focus on customer training and support. Proficient in analytical equipment and laboratory environments, ensuring safe operations and effective communication with diverse stakeholders.

Highest-signal resume keywords

Instrumentation TroubleshootingCustomer TrainingAnalytical Equipment KnowledgeLaboratory Safety PracticesVendor-Issued Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Instrumentation RepairQualification ServicesAnalytical EquipmentTechnical Bulletin UnderstandingData Entry and ReportingMass SpectrometryAutomation

Soft Skills

Clear CommunicationMentoringInterpersonal SkillsProblem-Solving

Tools & Technologies

Microsoft 365Instrument Control Software

Certifications & Qualifications

Vendor-Issued Certification

Industry Keywords

Laboratory EnvironmentsField Service ExperienceSafety CodesService AgreementsCustomer Support

About the role

Key responsibilities & impact

Install, maintain, validate, and repair Revvity and/or multivendor instrumentation at customer sites
Deliver customer training for instrument operation and user maintenance
Serve as a member of the remote technical resolution team
Partner with customers to understand analytical workflows and applications
Communicate service offerings, including training, support, software, laboratory services products, and field upgrades
Mentor and develop Customer Support Engineers in technical and soft skills
Support local instrument sales representatives in securing new instrument orders
Drive sales of new service agreements, upgrades, and instrument add-ons
Review service contract offerings and deliverables
Support customers and team members through organizational awareness of functional groups and product lines
Contribute to account profitability through efficient service delivery
Perform assigned administrative tasks efficiently
Report product improvement opportunities through the quality notification process

Requirements

What you’ll need

Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience
5+ years of laboratory and/or field service experience
Demonstrated experience in instrumentation troubleshooting, repair, and qualification services
Ability to travel by air, vehicle, and/or other means as business requires
Valid driver’s license and safe motor vehicle operation
Knowledge of laboratory safety practices and customer site safety codes
Ability to follow written and verbal directions and understand technical bulletins and service manuals
Ability to work under time constraints while maintaining alertness and concentration
Ability to work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
Demonstrated experience handling advanced and complicated technical and interpersonal escalations
Ability to drive miscellaneous business projects through completion
Ability to operate a personal computer, enter data, and generate reports
Clear and effective communication with peers, managers, customers, and technical support professionals
Advanced knowledge of analytical equipment, laboratory environments, and/or instrument control software
Vendor-issued certification on relevant laboratory equipment
Ability to regularly walk, stand, sit, talk, hear, handle tools and controls, and reach with hands and arms
Ability to occasionally climb, balance, stoop, kneel, crouch, or crawl
Ability to frequently lift and/or move up to 25 pounds and occasionally lift or move up to 100 pounds
Close vision, color vision, and ability to adjust focus
Master’s degree preferred
Experience using Microsoft 365 and other business software platforms
Mass spectrometry experience preferred
Automation experience preferred

Benefits

Comp & perks

Medical, Dental, and Vision Insurance Options
Life and Disability Insurance
Paid Time-Off
Parental Benefits
Compassionate Care Leave
401k with Company Match
Employee Stock Purchase Plan