Customer Application Support Specialist

Revvity

Customer Application Support Specialist responsible for running assays and maintaining QSight Mass Spec systems at FL Department of Health lab. Engaging in troubleshooting and providing technical feedback to Senior Principal Scientists.

Posted 7/28/2026full-timeJacksonville • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $58,000 - $78,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in running Revvity Mass Spec Assays and performing maintenance and validation of Mass Spec instrumentation. Proficient in creating documentation, training materials, and providing technical support while ensuring compliance with established SOPs.

Highest-signal resume keywords

Mass Spec Assay ExecutionTechnical Documentation CreationCustomer Training Material DevelopmentFlorida Clinical Laboratory License EligibilityAnalytical Process Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mass Spec InstrumentationAnalytical ProcessesSOP ComplianceTechnical TroubleshootingValidation and HarmonizationDocumentation SkillsProject ManagementAssay OptimizationConfiguration of InstrumentationTeam Collaboration

Soft Skills

Group Interaction SkillsNegotiation SkillsPresentation SkillsTask PrioritizationClear Communication

Tools & Technologies

Revvity Mass SpecSFDC

Certifications & Qualifications

Florida Clinical Laboratory License Eligibility

Industry Keywords

Public Health LabBiochemistryChemistryClinical Laboratory StandardsCustomer Service

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Position to work in the FL Department of Public Health lab as the lab technician for Mass Spec.
Running Revvity Mass Spec Assays
Performing daily, weekly and monthly maintenance.
Running yearly validation/harmonization plates
Troubleshooting, resolving, and testing technical issues for products assigned by the Team Leader
Working with onsite service engineers when service is required
Creating appropriate documentation for all work performed
Engaging Customer Service to assist with technical reviews of equipment orders.
Transitioning knowledge to other team members through documentation and communication.
Producing and maintaining customer training material
Assisting in the creation of technical support standards and improvements that increase efficiency and improve turnaround times and customer satisfaction.
Assisting in special projects such as optimization and configuration of new instrumentation for individual assays.
Proactively communicating status of special projects and unresolved issues to the Team Leader
Training new and current employees in procedures and policies such as SFDC
Delivering deadlines, proactively providing status reports, and managing tasks from inception through completion with consistent supervisory guidance

Requirements

What you’ll need

Bachelor’s degree in chemistry, Biochemistry, or related scientific discipline.
Florida Clinical Laboratory License eligible
Ability to follow existing SOP to run Mass Spec instrumentation
Ability to work in a team environment with shared goals and responsibilities.
Ability to provide clear and structured written documentation.
Ability to perform moderate and/or highly complex analytical processes without direct supervision.
Excellent group interaction skills and negotiating skills.
Demonstrated ability to handle multiple tasks with different priorities.
Excellent presentation skills in front of internal teams, customers, and large audience (during conferences, webinars, etc.)

Benefits

Comp & perks

Medical, Dental, and Vision Insurance Options
Life and Disability Insurance
Paid Time-Off
Parental Benefits
Compassionate Care Leave
401k with Company Match
Employee Stock Purchase Plan