Digital Commerce Resolution Specialist – Afternoon Hours

Revvity

Digital Commerce Resolution Specialist responsible for processing and shipping B2B client orders. Leveraging case management for effective customer communication and issue resolution.

Posted 7/22/2026full-timeRemote • 🇵🇱 PolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SAP for order entry and customer management, with a strong focus on troubleshooting EDI/cXML orders and addressing IDOC failures. Excels in customer communication and case management, ensuring timely resolution of issues while maintaining meticulous attention to detail.

Highest-signal resume keywords

SAP Order EntryTroubleshooting EDI OrdersCustomer Transactions Over B2B MarketplacesSFDC Case ManagementExcellent Written And Verbal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SAPEDI TroubleshootingCXML TroubleshootingIDOC Failure ResolutionElectronic Invoice Troubleshooting

Soft Skills

Meticulous Attention To DetailExcellent Time ManagementRelentless Commitment To Deadlines

Tools & Technologies

B2B MarketplacesAribaCoupaJaggaer

Industry Keywords

Order ProcessingCustomer ManagementCase ManagementSOP Compliance

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Meticulously follow SOPs to ensure that orders are processed & shipped the same day
Run dynamic reports throughout the day to identify failed/blocked EDI/cXML orders, address/resolve the reason for block, and confirm the order is clear to proceed to fulfillment.
Create and leverage cases when communicating with customers
Document reasons for order failure/block in tracking, regularly review and address root cause to avoid issues on future orders
Solve for immediate customer needs including complaints, issues, tasks, requests, or updates
Handle incoming contact from customers and customer systems (calls, email, 3rd party platforms) and ensure the customer’s need is addressed quickly and effectively
Log, classify, solve and close any issues that pop up in a timely and effective manner while keeping the customer informed throughout the process
Act as the customer facing “case owner” when the customer has reported a problem

Requirements

What you’ll need

SAP (Order Entry, Customer Master, Deals, invoice output settings)
Troubleshooting cXML or EDI orders
Addressing IDOC failures
Troubleshooting electronic invoices
Customer transactions over B2B marketplaces (Ariba, Coupa, Jaggaer)
SFDC case management
Meticulous attention to detail
Excellent time management
Relentless commitment to deadlines
Excellent written and verbal communication skills

Benefits

Comp & perks

Private healthcare, including dental care, through Lux Med
Life and long-term disability insurance through Generali
MultiSport card and a broad range of social benefits
Christmas vouchers and subsidies for vacations and childcare
Option to borrow office equipment for your home workspace
Tuition reimbursement
Employee referral program
Internal career development opportunities across multiple business areas
Modern office facilities, including parking
Bike subsidy
CSR and sports initiatives
Relaxation, gaming, and nursery rooms
Up to 4 additional vacation days