Senior Manager, Field Service

Revvity

Senior Manager leading field service teams at Revvity, driving financial growth and operational excellence. Overseeing team performance, project management, and cross-functional collaboration in the medical device industry.

Posted 7/11/2026full-timeRemote • Utah • 🇺🇸 United StatesSenior💰 $112,000 - $149,000 per yearWebsite

About the role

Key responsibilities & impact

Develop a regional team of field service team leaders who manage field service engineers
Lead and inspire service team leaders, promoting a culture of excellence, collaboration, and accountability
Mentor and coach team members to strengthen leadership capabilities and financial acumen
Conduct regular performance reviews, set clear objectives, and provide actionable feedback
Drive financial growth and profitability through contract retention while managing costs effectively
Support Service P&L management, including revenue forecasting and ongoing cost control
Establish S.M.A.R.T. goals for the region and achieve these goals while exemplifying a positive work culture and strong leadership
Monitor key performance indicators to improve customer satisfaction and ensure SLA compliance
Work with the Sales and FAS team to help understand business needs and to resolve customer's needs along with innovative product and service solutions
Utilize various business applications to run reports and build dashboards to gain insight into the various aspects of managing a field service business

Requirements

What you’ll need

Bachelor's degree in, Engineering, Business Administration, Technical Field
Minimum 5 years of progressive leadership experience in field service, technical support, or related customer-facing operations
Minimum 3 years of direct people management experience, including managing managers or team leaders
Minimum 3 years project management skills with experience leading cross-functional initiatives
Proficiency in CRM systems (Salesforce preferred) and business analytics tools
Excellent communication and presentation skills with ability to interact effectively at all organizational levels
Minimum 3 years experience in medical device, life sciences, or regulated industry preferred
Willingness to travel up to 50%
Valid driver's license and ability to travel domestically

Benefits

Comp & perks

Medical, Dental, and Vision Insurance Options
Life and Disability Insurance
Paid Time-Off
Parental Benefits
Compassionate Care Leave
401k with Company Match
Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Performance ManagementFinancial AcumenRevenue ForecastingCost ControlS.M.A.R.T. GoalsKey Performance IndicatorsCustomer Satisfaction ImprovementCross-Functional Initiative LeadershipBusiness AnalyticsTechnical Support

Soft Skills

Communication SkillsMentoringCoachingCollaborationPresentation Skills