Customer Support Specialist – Bioinformatics

Revvity

Providing technical support for bioinformatics users and Newborn Screening scientists. Diagnosing issues across NGS workflows and collaborating with cross-functional teams with remote flexibility.

Posted 5/1/2026full-timeRemote • Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Missouri, New Jersey • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the dedicated technical support contact for Newborn Screening scientists and bioinformatics users via phone, email, and on-site visits, ensuring timely, high-quality resolutions.
Troubleshoot and reproduce issues across NGS workflows, from pipeline configuration to data quality control.
Translate complex bioinformatics concepts into clear, actionable guidance tailored to user needs.
Collaborate with product and engineering to escalate defects, influence roadmaps, and advocate for customer priorities.
Partner with the sales team to support software product demonstrations and technical evaluations.

Requirements

What you’ll need

Bachelor’s degree or higher in bioinformatics, computational biology, computer science, or a related field.
2 years of hands-on experience analyzing next generation sequencing data; familiarity with NGS data formats, pipelines, and quality control processes.
Strong communication and problem-solving skills.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance Options
Life and Disability Insurance
Paid Time-Off
Parental Benefits
Compassionate Care Leave
401k with Company Match
Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

bioinformaticscomputational biologynext generation sequencingNGS data analysispipeline configurationdata quality control

Soft Skills

communicationproblem-solving

Certifications

Bachelor's degree