Customer Success Manager
Revv
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $105,000 - $135,000 per year
About the role
- Own a book of business as the primary post-sale operator and advisor
- Lead onboarding and activation, ensuring customers fully implement Revv into their daily workflows
- Drive adoption of core features tied to ROI and compliance
- Run structured business reviews focused on outcomes, not activity
- Identify expansion opportunities and partner with AEs on growth and renewals
- Flag and manage risk early with clear action plans
- Feed actionable customer insights back to Product and GTM leadership
- Build repeatable playbooks that scale across segments
Requirements
- 3–5+ years in Customer Success, Implementation, or Account Management (SaaS/startup experience preferred)
- Comfortable owning complex, operationally heavy accounts end-to-end
- Strong communicator who can influence operators and executives
- Metrics-driven and accountable; you care about outcomes, not optics
- Thrive in fast-moving, high-expectation environments
- Experience with vertical SaaS, workflow-heavy products, or technical implementations is a plus
Benefits
- Health, Dental, and Vision Coverage: Access to high-quality insurance plans tailored to fit your needs and those of your family.
- Flexible PTO: Recharge and take the time you need with our flexible paid time off policy.
- Wellness Resources: Enjoy free access to mental health support, including tools like Headspace and Spring Health.
- 401(k) Program: Plan for your future with our easy-to-use retirement savings plan.
- Exclusive Perks: Take advantage of discounts on entertainment, travel, and more through our corporate discount program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong communicatorinfluencing skillsmetrics-drivenaccountableability to thrive in fast-moving environments