Customer Service Representative, Arabic

REVOLVE

Remote Arabic customer service representative supporting REVOLVE, a premium online fashion retailer. Handling calls, email, chat, SMS, complaints, and cross-department resolutions.

Posted 8/22/2026full-timeRemote • Los Angeles • California • 🇬🇧 United Kingdom, 🇺🇸 United StatesJunior💰 £16 - £16 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills while providing excellent customer support in a high-volume inbound call center environment. Capable of resolving customer complaints and coordinating with various departments to ensure satisfaction and retention.

Highest-signal resume keywords

Customer Service ExperienceVerbal Communication SkillsWritten Communication SkillsMicrosoft Word ProficiencyMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed 50+ Words Per MinuteTyping Speed 60+ Words Per MinuteKnowledge of Apparel ConstructionKnowledge of Fashion CategoriesWebsite Navigation Skills

Soft Skills

Problem ResolutionSchedule FlexibilityAutonomous Work AbilityTeam CollaborationCustomer Satisfaction Focus

Tools & Technologies

TelephoneEmailLive ChatSMS

Industry Keywords

High-Volume Call CenterCustomer RetentionProductivity StandardsRemote Work Environment

About the role

Key responsibilities & impact

Answer inbound telephone calls and provide excellent customer support
Respond to customer questions and comments via telephone, email, Live Chat, and SMS
Research and resolve complaints to ensure customer retention and satisfaction
Follow up on written correspondence and escalate to the customer service manager on duty as necessary
Coordinate and liaise with other departments to ensure problem resolution
Work with other customer service team members to promote customer satisfaction
Work 8am–5pm Monday to Friday, or other agreed hours, on a remote basis

Requirements

What you’ll need

Strong verbal and written communication skills
Ability to work in a high-volume inbound call center while upholding quality standards
Knowledge of apparel construction and fabrication and various fashion categories
Ability to work required overtime when business needs warrant, with reasonable notice
Schedule flexibility, as shifts can change based on customer needs
Ability to work autonomously in a virtual environment
Reachability by telephone, email, and instant message during work hours
Ability to meet ongoing productivity standards
Dedicated quiet and distraction-free workspace, including a desk accommodating a laptop and monitor
Reliable internet speed of 50 Mbps or greater with Ethernet connection; Wi-Fi is not permitted
Ability to use the majority of internet bandwidth for work
Experience with Microsoft Word and Excel
Typing speed of 50+ words per minute
Preferred: 1+ years in customer service, help desk, or call center experience
Preferred: typing speed of 60+ words per minute
Preferred: working knowledge of website navigation

Benefits

Comp & perks

Full-time, permanent position
Remote work arrangement
Overtime opportunities when business needs warrant, with reasonable notice
Schedule flexibility with reasonable notice
Dedicated quiet and distraction-free workspace requirements, including an appropriate work surface
Reliable internet speed requirement of 50 Mbps or greater with Ethernet connection