Customer Service Representative

REVOLVE

Customer Service Representative for REVOLVE, engaging with customers through various communication channels. Focused on providing excellent support and ensuring customer satisfaction in a remote environment.

Posted 7/28/2026full-timeRemote • Los Angeles • California • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem resolution and customer satisfaction. Proficient in Microsoft Word and Excel, with the ability to communicate effectively across various channels.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Word ProficiencyMicrosoft Excel ProficiencyTyping Speed 50+ Words Per MinuteWebsite Navigation Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportComplaint ResolutionTyping Speed 60+ Words Per MinuteWritten Correspondence ManagementProblem Resolution

Soft Skills

Professional CommunicationTeam CollaborationCustomer Retention Focus

Industry Keywords

Help DeskCall Center ExperienceInbound CallsLive Chat SupportEmail SupportSMS Communication

About the role

Key responsibilities & impact

Answering inbound telephone calls and providing excellent customer support
Responding to customer questions and comments via telephone, email, Live Chat, and SMS with speed and professionalism
Responsibility for researching and resolving complaints to ensure customer retention and satisfaction
Following up on all written correspondence and escalate to customer service manager on duty as necessary
Coordinating and liaising with other departments to ensure problem resolution and working together with other customer service team members to promote an environment of customer satisfaction

Requirements

What you’ll need

Experience with Microsoft Word and Excel
Type 50+ words per minute
1+ years in Customer Service, help desk or call center experience
Type 60+ words per minute
Working knowledge of website navigation

Benefits

Comp & perks

Ability to work autonomously in a virtual environment
Must be reachable and available by telephone, email, and instant message during work hours
Ability to meet set productivity standards on an ongoing basis
Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)