Customer Service Lead

REVOLVE

Spanish Customer Service Lead at REVOLVE helping to train and develop customer service representatives. Engage with customers through inbound escalated calls, chats, and emails.

Posted 5/12/2026full-timeRemote • Idaho, Nevada, Texas • 🇺🇸 United StatesSenior💰 $26 - $28 per hourWebsite

About the role

Key responsibilities & impact

Train and develop a team of customer service representatives.
Review email, chat, and phone call communications ensuring that company policies and ideals are upheld.
Handle escalated customer calls, emails, and chats as needed.
Respond to customer questions and comments via phone, email, and live chat with speed and professionalism.
Answer inbound telephone calls and providing excellent customer support.
Responsible for researching and resolving complaints to ensure customer retention and satisfaction.
Follow up on all written correspondence and escalate to customer service manager on duty as necessary.
Coordinate and follow up with other departments to ensure problem resolution, and work together with other customer service team members to promote an environment of customer satisfaction.
Keep current and train customer service representatives with all new policy and procedures.

Requirements

What you’ll need

Experience with Microsoft Word and Excel
High School Diploma
Type 50+ words per minute
Some College preferred
2+ years in customer service, help desk or call center experience in a retail environment preferred
1+ years team leadership experience preferred
Type 60+ words per minute preferred
Working knowledge of website navigation preferred

Benefits

Comp & perks

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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicehelp deskcall centertyping speed 50+ words per minutetyping speed 60+ words per minutewebsite navigation

Soft Skills

team leadershipcommunicationproblem resolutioncustomer retentioncustomer satisfactionprofessionalism

Certifications

High School DiplomaSome College