REVOLVE

Spanish Customer Service Rep

REVOLVE

full-time

Posted on:

Location Type: Remote

Location: Idaho • Nevada • United States

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Salary

💰 $19 - $20 per hour

Job Level

Junior

About the role

  • Answering inbound telephone calls and providing excellent customer support
  • Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
  • Responsible for researching and resolving complaints to ensure customer retention and satisfaction
  • Follow up on all written correspondence and escalate to customer service manager on duty as necessary
  • Coordinate and follow up with other departments to ensure problem resolution
  • Work together with other customer service team members to promote an environment of customer satisfaction

Requirements

  • Fluent in both English and Spanish
  • Experience with Microsoft Word and Excel
  • High School Diploma
  • Type 50+ words per minute
  • 1+ years in Customer Service, help desk or call center experience preferred
  • Type 60+ words per minute preferred
  • Working knowledge of website navigation preferred
Benefits
  • Required equipment will be provided
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft WordMicrosoft Exceltyping 50+ words per minutetyping 60+ words per minutewebsite navigation
Soft Skills
customer supportproblem resolutioncustomer retentionprofessionalismteam collaboration
Certifications
High School Diploma