Customer Service Representative

rEvolution

Customer Service Representative assisting bike share customers across multiple systems. Providing exceptional support and resolving inquiries predominantly via phone, email, and chat.

Posted 7/30/2026full-timeRemote • Nevada, Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $0 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively resolving issues and maintaining high levels of customer satisfaction across multiple communication channels. Proficient in ticket documentation and system maintenance while managing a high volume of customer interactions in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceBilingual English/Spanish ProficiencyTicket Documentation SkillsProblem Solving Under PressureStrong Computer/Software Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ticket DocumentationCustomer Service SoftwareSystem MaintenanceProblem SolvingMulti-taskingTyping Skills

Soft Skills

Positive AttitudeExcellent Communication SkillsOrganizational SkillsSelf-starterAbility to De-escalate Situations

Industry Keywords

High-volume Contact CenterBike Share ProgramsCustomer InteractionStandard Operating ProceduresCustomer Support

About the role

Key responsibilities & impact

Provide prompt, professional, and enthusiastic assistance to customers through multiple communication channels, including phone, email, text messaging, and live chat.
Ensure online availability to take customer calls throughout your entire shift, except for scheduled breaks and wrap time.
This is a high-volume contact center, and representatives can anticipate resolving more than 70-100 tickets per shift and should demonstrate the ability to handle increased volume during peak/busy periods.
Deliver the highest level of customer support to all customers in every contracted city we serve.
Representatives are responsible for assisting customers across 25 to 40 different bike share programs and brands nationwide.
Conduct thorough investigations of customer service issues, demonstrating a proactive approach to identify effective solutions.
Skillfully de-escalate and resolve challenging situations involving dissatisfied customers, ensuring their concerns are addressed in a professional and satisfactory manner.
Complete detailed, comprehensive, and clear ticket documentation for all customer interactions.
Inspire customers to become and remain passholders and create a lasting positive impression.
Monitor system and perform regular system maintenance, including but not limited to contacting customers with account issues and performing overdue bike audits.
Effectively use customer service software to complete clear and thorough documentation for all customer interactions.
Follow Standard Operating Procedures.
Escalate issues to management as appropriate, including but not limited to customer concerns and updates to policies and procedures.
Stay updated on new products and services from all bike share programs we support.
Other duties as assigned

Requirements

What you’ll need

Minimum two years of related experience
Bilingual English/Spanish proficiency preferred
Positive and upbeat attitude
Ability to problem solve and remain calm under pressure
Ability to prioritize and multi-task in a rapidly changing and fast-paced environment
Excellent written and verbal communication skills
Excellent organization skills and ability to meet deadlines
Strong computer/software skills
Self-starter
Interest in bike share a plus
Comfort riding a bike in the city is a plus
Must be able to work flexible hours, including nights, weekends, and holidays
Must be able to type, speak/hear on the phone, and use equipment including but not limited to headsets

Benefits

Comp & perks

Competitive compensation package
Affordable medical, dental and vision insurance options
401k with up to 4% employer match
Up to 3 weeks PTO & up to 7 days STO per year
4-day workweek
Paid parental leave
Free bike share memberships