Revolution Mortgage

Manager

• Leading and mentoring a team of loan servicing professionals, including training, performance management, and conducting performance appraisals.
• Developing and implementing procedures for loan servicing functions with our approved Subservicer, ensuring accuracy and efficiency in areas like payment processing, escrow management, and default servicing.
• Ensuring all loan servicing activities adhere to federal, state, and investor regulations, as well as company policies.
• Addressing customer inquiries, resolving issues, and providing support related to loan accounts.
• Overseeing escrow accounts, managing loan modifications, managing delinquencies, foreclosures, and loss mitigation, and ensuring accurate record-keeping of financial transactions.
• Managing relationships with third-party vendors involved in loan servicing, such as attorneys and foreclosure specialists, ensuring compliance and performance.
• Preparing reports on loan servicing activities, analyzing data, and identifying areas for improvement.
• Investigating and resolving complex loan-related issues, including delinquencies and modifications.

Servicing Manager

IT Support

• Respond to help desk tickets and troubleshoot hardware, software and network issues
• Escalate unresolved tickets and issues to senior IT staff or third-party vendors
• Monitor ticket queues and ensure timely follow-up and closure
• Assist with IT projects
• Configure new devices, install software, and ensure employees have the right access and permissions

Servicing Manager

Help Desk Specialist