Director, Product Implementation

revology

Director of Product Implementation at Revology responsible for shaping the client success journey. Leading the onboarding process to enhance client engagement and SaaS solution utilization.

Posted 4/25/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Design, implement and refine systems, processes and playbooks throughout the client onboarding lifecycle to elevate the client experience.
Develop metrics to measure client onboarding success, gather client feedback, and continuously refine processes based on learnings.
Advise on industry best practices and tools to ensure deliverables are met and client objectives are achieved.
Guide and provide leadership to members of the Client Onboarding team including but not limited to Implementation Engineers who will be responsible for the file extract and data validation efforts.
Provide regular reporting on onboarding status, risk, trends, and opportunities for improvement.
Ensure continuity and seamless handoff(s) between the Sales and Client Success teams.
Positively and deliberately engage with colleagues - external and internal - to foster collaborative and productive relationships.
Comply with and hold with utmost regard all compliance requirements to protect patient privacy and confidentiality.
Stay curious, kind and contribute positively to the Revology culture. The health + harmony of the team is everybody’s responsibility at Revology.

Requirements

What you’ll need

5+ years of experience in a high volume, fast paced environment, preferably in a client-facing role in a B2B SaaS function.
Proven ability to build strong, trust-based relationships with clients and internal stakeholders, ensuring a seamless onboarding experience that prioritizes client success.
Proven ability to lead, mentor and inspire the client onboarding team, fostering a culture of excellence and service.
Experience in training team members to deliver a "white glove" client experience, ensuring that every interaction is personalized and attentive to client needs.
Experience in managing complex projects with multiple stakeholders and cross-functional teams.
Significant experience with the full client lifecycle and managing client relationships.
Demonstrated track record in leading discussions and decision-making, ensuring SaaS data interfaces/files meet Revology and (and revenue cycle) best practices for compatibility, scalability, and maintainability.
Proven ability to manage client escalations to timely resolution resulting in increased client satisfaction and retention.
Demonstrated ability to communicate, present and influence credibly at all levels of an organization, including executive and C-level.
Experience with Salesforce or other CRM systems to manage client onboarding goals and milestones.
Project management certifications (PMP, Agile/Scrum) are highly desirable.

Benefits

Comp & perks

Inclusive environment
Equal opportunity employer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client onboardingdata validationmetrics developmentproject managementSaaS data interfacesclient relationship managementcomplex project managementclient escalation managementtraining and mentoring

Soft Skills

leadershiprelationship buildingcommunicationcollaborationproblem-solvinginfluencecuriositykindnessservice excellence

Certifications

PMPAgileScrum