DevOps Engineer

• Front-Line Customer Support: Providing timely and helpful responses to customer inquiries and issues via email, phone, and other channels.
• Incident Management & Resolution: Troubleshooting and resolving common infrastructure outages and support issues, including diagnosing problems with third-party services and deployment environments.
• Ticket Management: Creating, updating, and maintaining accurate records of all customer interactions and issue resolutions within our ticketing system, ensuring adherence to SLAs.
• Process Automation: Working on tasks to automate business processes using various tools and technologies to improve efficiency.
• Cloud Console Management: Performing routine administrative and operational tasks directly within AWS or GCP cloud management consoles.
• Communication: Communicating important updates from cloud providers (e.g., pricing changes, end-of-support notifications) to relevant internal stakeholders.

L1 Cloud Operations Engineer

Senior DevOps Engineer

DevOps Engineer

Kubernetes DevOps/Platform Engineer