Revolgy

L1 Cloud Operations Engineer

Revolgy

contract

Posted on:

Location Type: Remote

Location: Remote • 🇨🇿 Czech

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Job Level

JuniorMid-Level

Tech Stack

AWSCloudGoogle Cloud PlatformGrafanaKubernetesLinuxPrometheusTerraform

About the role

  • Front-Line Customer Support: Providing timely and helpful responses to customer inquiries and issues via email, phone, and other channels.
  • Incident Management & Resolution: Troubleshooting and resolving common infrastructure outages and support issues, including diagnosing problems with third-party services and deployment environments.
  • Ticket Management: Creating, updating, and maintaining accurate records of all customer interactions and issue resolutions within our ticketing system, ensuring adherence to SLAs.
  • Process Automation: Working on tasks to automate business processes using various tools and technologies to improve efficiency.
  • Cloud Console Management: Performing routine administrative and operational tasks directly within AWS or GCP cloud management consoles.
  • Communication: Communicating important updates from cloud providers (e.g., pricing changes, end-of-support notifications) to relevant internal stakeholders.

Requirements

  • 1-2 years in an IT role (support, networking, dev, or sysadmin) with hands-on experience in at least one major cloud provider (AWS or GCP).
  • Must-Haves: Experience with AWS (preferred) or GCP.
  • Infrastructure as Code (Terraform, CloudFormation).
  • Experience with Kubernetes.
  • Git/GitHub/GitLab.
  • Proficiency in at least one programming language.
  • Understanding of core concepts like observability, networking, and cloud management consoles.
  • Excellent communication in English.
  • Nice-to-Haves: Experience with specific observability tools (Prometheus, Grafana, PagerDuty).
  • Experience with CRM and ticketing systems (Freshdesk, Zendesk).
  • General Linux proficiency.
Benefits
  • Fully Remote: A 100% remote position with the flexibility to manage your own schedule.
  • Impactful Culture: Join a supportive team driven by values like teamwork and innovation, where your proactivity is always celebrated.
  • Commitment to Growth: We invest in your professional development through our "Continuous Learning" mindset, supporting both hands-on experience and certifications from our partners AWS, GCP and others.
  • Innovation in Action: AI and automation aren't just buzzwords here. They are essential tools we expect everyone to use to amplify their impact.
  • Autonomy & Accountability: Enjoy the flexibility and trust to influence your work, with full accountability for delivering results.
  • Additional benefits (for employees in Czechia, Slovakia, Estonia, and the UK): 5 weeks of paid vacation & sick days
  • Budget for work equipment and energy costs
  • Mobile phone & mobile tariff contribution
  • Company notebook
  • GallupStrengths talent DNA analysis
  • Learning and development budget
  • Support for tech speakers and company-hosted meetups
  • Company events
  • Czechia only: Multisport card or Pluxee Flexi Card, company SIM card with unlimited data

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AWSGCPTerraformCloudFormationKubernetesGitGitHubGitLabLinuxobservability
Soft skills
communication
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