Front-Line Customer Support: Providing timely and helpful responses to customer inquiries and issues via email, phone, and other channels.
Incident Management & Resolution: Troubleshooting and resolving common infrastructure outages and support issues, including diagnosing problems with third-party services and deployment environments.
Ticket Management: Creating, updating, and maintaining accurate records of all customer interactions and issue resolutions within our ticketing system, ensuring adherence to SLAs.
Process Automation: Working on tasks to automate business processes using various tools and technologies to improve efficiency.
Cloud Console Management: Performing routine administrative and operational tasks directly within AWS or GCP cloud management consoles.
Communication: Communicating important updates from cloud providers (e.g., pricing changes, end-of-support notifications) to relevant internal stakeholders.
Requirements
1-2 years in an IT role (support, networking, dev, or sysadmin) with hands-on experience in at least one major cloud provider (AWS or GCP).
Must-Haves: Experience with AWS (preferred) or GCP.
Infrastructure as Code (Terraform, CloudFormation).
Experience with Kubernetes.
Git/GitHub/GitLab.
Proficiency in at least one programming language.
Understanding of core concepts like observability, networking, and cloud management consoles.
Excellent communication in English.
Nice-to-Haves: Experience with specific observability tools (Prometheus, Grafana, PagerDuty).
Experience with CRM and ticketing systems (Freshdesk, Zendesk).
General Linux proficiency.
Benefits
Fully Remote: A 100% remote position with the flexibility to manage your own schedule.
Impactful Culture: Join a supportive team driven by values like teamwork and innovation, where your proactivity is always celebrated.
Commitment to Growth: We invest in your professional development through our "Continuous Learning" mindset, supporting both hands-on experience and certifications from our partners AWS, GCP and others.
Innovation in Action: AI and automation aren't just buzzwords here. They are essential tools we expect everyone to use to amplify their impact.
Autonomy & Accountability: Enjoy the flexibility and trust to influence your work, with full accountability for delivering results.
Additional benefits (for employees in Czechia, Slovakia, Estonia, and the UK): 5 weeks of paid vacation & sick days
Budget for work equipment and energy costs
Mobile phone & mobile tariff contribution
Company notebook
GallupStrengths talent DNA analysis
Learning and development budget
Support for tech speakers and company-hosted meetups
Company events
Czechia only: Multisport card or Pluxee Flexi Card, company SIM card with unlimited data
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.