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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business analysis, requirements gathering, and documentation, with a strong focus on client communication and project management. Proficient in utilizing AI tools and frameworks to enhance project delivery and client solutions.
Highest-signal resume keywords
Business AnalysisRequirements GatheringBRD and FSD DevelopmentAI Tools UtilizationProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisRequirements GatheringBRD DevelopmentFSD DevelopmentTest Plan DevelopmentTest Scenario DevelopmentDatabase Structure DesignQuality ControlDocumentationClient Workshop Facilitation
Soft Skills
Excellent CommunicationAnalytical SkillsAttention to DetailPresentation SkillsProactive Attitude
Tools & Technologies
AI ToolsClaudeChatGPTCopilotWaterfall FrameworkAgile FrameworkHybrid Framework
Industry Keywords
Digital AgencyConsultancyClient ManagementProcess AnalysisTechnology Solutions
About the role
Key responsibilities & impact- Act as the bridge between clients and the development team
- Deep dive into client businesses to understand problems
- Work with UX experts and the wider team to architect and document technology-based solutions
- Perform requirements gathering, including leading client workshops
- Develop business, functional, and technical documentation, including BRDs and FSDs
- Communicate client requirements clearly to developers and designers
- Contribute to client-facing AI consulting and implementation projects
- Help drive internal rollout of AI tools and processes
- Assist with development and validation of quotes
- Oversee and complete testing, verification, validation, and quality control
- Communicate with clients regarding project requests and updates
- Write test scenarios, test cases, and test plans
- Create and provide end-user training and documentation
- Act as the primary point of contact for some clients
- Provide customer service internally and externally
- Escalate issues affecting product delivery and quality
- Contribute to the company knowledge base and process improvements
- Work across Waterfall and Agile/Hybrid frameworks
- Assist with system solution and architecture design
- At times, plan projects, manage clients, and steer delivery through to completion
Requirements
What you’ll need- 3–5 years of experience in business analysis, including systems and process analysis
- Experience in a comparable role in a digital agency or consultancy preferred
- Current Australian resident based in Melbourne or surrounding suburbs
- Experience leading requirements workshops
- Experience writing BRDs and FSDs to an extremely high standard
- Strong analytical skills and high attention to detail
- Active and confident daily use of AI tools such as Claude, ChatGPT, or Copilot from day one
- Comfortable performing digital producer duties, managing projects and clients, and owning delivery end to end
- Excellent written and verbal communication
- Experience developing test plans and test scenarios
- Ability to design logical database structures
- Excellent presentation skills, including leading workshops
- Proactive, self-motivated, and calm under pressure
Benefits
Comp & perks- Competitive salaries
- Regular reviews
- Learning opportunities
- Team events
- Flexible working hours
- Unique time-in-lieu policy
- Option to work from home up to four days a week