Customer Success Operations Coordinator

Revinate

Customer Success Operations Coordinator supporting the APAC Customer Success team with operational management and customer support tasks. This role involves data reporting, project coordination, and troubleshooting.

Posted 5/21/2026full-timeRemote • 🇮🇳 IndiaJuniorWebsite

About the role

Key responsibilities & impact

Administrative Management: Manage the lifecycle of Global Account paperwork, including contract amendments, renewals, cancellations, and transfers.
Cross-Functional Coordination: Collaborate with Billing and Sales to resolve payment disputes, credit memo requests, and debt collection inquiries for Global Accounts.
Data & Reporting: Produce and audit recurring performance reports for Strategic CSMs to share during Executive Business Reviews (EBRs).
Alignment: Participate in daily APAC CS stand-ups to ensure regional alignment and track the status of global task requests.
Project Management: Lead the implementation of contracted Revinate products (specifically Guest Feedback) for APAC customers.
Technical Launch: Coordinate with customers and internal technical teams to ensure integrations are completed on time.
Queue Management: Own and respond to Level 1 customer inquiries via Zendesk, maintaining high visibility and responsiveness.
Troubleshooting: Solve non-standard requests and troubleshoot web-related issues (browser settings, email rendering, etc.) before escalating complex bugs to Engineering.
System Integrity: Track and log all customer issues in Salesforce to maintain a "source of truth" for the global team.

Requirements

What you’ll need

Experience: 1–3 years of professional experience in a SaaS environment, preferably in Customer Success, Support, or Operations.
Process Mastery: You thrive in a dynamic environment and are comfortable managing repetitive, process-driven work at a high velocity.
Communication: Professional written and verbal communication skills, with a high degree of sensitivity to cultural expectations across the APAC region.
Technical Savvy: Interest in learning new products quickly; experience with Salesforce, Zendesk, or JIRA is highly preferred.
Detail Orientation: You are highly organized and proactive in following up on tasks to ensure nothing "falls through the cracks."
Hospitality Affinity: Previous experience in hospitality or familiarity with hotel systems (OPERA, roomMaster, etc.) is a significant plus.

Benefits

Comp & perks

Tools & Tech: We empower you with the hardware and training to become a product expert.
Culture: A focus on learning and professional development within a passionate, high-performing team.
Meaningful Work: An opportunity to make a major impact on the hospitality industry by supporting its most influential global brands.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementdata reportingtroubleshootingcustomer inquiry management

Soft Skills

communicationdetail orientationcross-functional collaborationprocess masteryorganizational skills