Customer Success Manager
Revinate
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Salary
💰 $80,000 - $100,000 per year
About the role
- Superuser of all Revinate products, know it all inside out.
- Provide coaching and education to improve adoption of the Revinate products by every customer.
- Conduct regular customer reviews/virtual workshops to identify areas of strength and areas for improvement.
- Deliver best practices to customers to help improve their overall Customer Success and the value that Revinate brings.
- Building relationships beyond the day to day customer contact to ensure engagement across the organization. For example, reporting.
- Transparently report and track customers through the loyalty touchpoint process.
- Bring intelligent product feedback and recommendations from customers back to the Revinate Product team.
- Renewals – manage renewals with existing customers, coordinating closely with Sales.
- Upsells – educate customers on new Revinate products and identify upsell opportunities, again coordinating closely with Sales.
Requirements
- Strong knowledge of account management, including presentation skills, and short/mid/long term opportunity management is essential.
- Strong technical knowledge, and negotiation skills
- Experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales/renewals
- Must be a self-starter; little supervision is required.
- Candidates must be able to demonstrate skills to negotiate issues with peers, partners, and customers using a Win/Win philosophy.
- 2+ years of experience in account management, consultative sales, and /or business consulting, preferably within a SaaS model. Hospitality experience is a plus.
- 25% Travel may be required
Benefits
- Competitive Health Benefits: Revinate offers multiple insurance options, including an employee premium paid 100% by Revinate
- Paid Family & Parental Leave: A comprehensive paid leave program, ensuring you have the time you need.
- Family Building Benefits: Revinate offers multiple medical plans, including a buy-up option with $20,000 of coverage for medically necessary fertility treatments.
- Excellent Dental and Vision Benefits
- 401(k) Program: Includes an employer match
- Optional plans for Short & Long Term Disability insurance, as well as Life insurance
- Paid Flex time off
- Employee Assistance Program (EAP)
- Perks: Monthly work from home stipend, Telehealth access, Peloton benefits and many more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementpresentation skillssales methodologiesnegotiation skillsconsultative salesbusiness consultingSaaScustomer successupsellingrenewals
Soft skills
self-starterrelationship buildingcoachingeducationcommunicationproblem-solvingcustomer engagementfeedback deliverytransparencycollaboration