Tech Lead – Operations
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full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteSalary
💰 R$805 per month
Job Level
Senior
Tech Stack
Linux
About the role
- Lead the execution and coordination of operational tasks involving infrastructure services — including servers, storage, networking equipment, and platform software
- Perform and oversee rack-and-stack activities, hardware installation, and cabinet maintenance
- Manage relationships and workflows with remote data center technicians, ensuring adherence to operational standards and procedures
- Install, configure, and troubleshoot Linux and Windows operating systems
- Conduct root cause analyses and handle complex issues related to hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management
- Configure, maintain, and troubleshoot out-of-band management platforms such as IPMI/BMC
- Support and improve internal operational documentation, workflows, and escalation procedures
- Mentor junior team members and contribute to continuous improvement initiatives
Requirements
- Advanced English communication skills (B2 level or higher)
- Proven experience as a leader, coordinator, or supervisor
- Demonstrated experience with server hardware, including diagnostics, replacements, and upgrades
- Strong knowledge of data center standards, rack layouts, cabling, power distribution (PDU), and remote coordination
- Proficiency with monitoring platforms, ticketing systems, and incident-handling workflows
- Solid knowledge of Linux system administration (CentOS, Ubuntu, or similar), including command-line operations, scripting, and performance tuning
- Practical knowledge of Windows Server environments
- Familiarity with RAID technologies, disk provisioning, and storage system troubleshooting
- Bachelor’s degree in Computer Science, Information Systems, or equivalent professional experience
- Prior senior experience within a data center operations or infrastructure support team is a strong advantage
Benefits
- Annual bonus based on company and team performance
- Meal allowance (Caju): BRL 805.22/month
- Wellhub
- Health plan (SulAmérica)
- Dental plan (Amil)
- Subsidies for education, certifications, and English courses
- Partnership with SESC extended to dependents
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Linux system administrationWindows Serverhardware installationtroubleshootingRAID technologiesdisk lifecycle managementscriptingperformance tuningserver diagnosticscabinet maintenance
Soft skills
leadershipcoordinationmentoringcommunicationproblem-solvingcontinuous improvementrelationship managementworkflow managementoperational standards adherenceteam collaboration
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information Systems