Senior Customer Success Engineer

ReversingLabs

. Serve as the primary technical point of contact for assigned strategic accounts, leading all phases of the customer lifecycle from deployment to optimization.

Posted 4/20/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $169,000 - $179,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Serve as the primary technical point of contact for assigned strategic accounts, leading all phases of the customer lifecycle from deployment to optimization.
Drive onboarding and deployment efforts, ensuring technical go-live within defined SLAs and tailoring configurations to meet customer-specific requirements.
Conduct regular technical reviews to assess system health, validate integrations, and provide proactive remediation guidance.
Monitor product usage, identify adoption gaps, and lead enablement sessions to increase the use of licensed features and expand technical maturity.
Partner with Customer Success Managers, Account Executives, and Solution Architects to align technical outcomes with strategic business goals.
Lead or participate in QBRs and technical deep dives, providing data-backed insights on system performance, adoption metrics, and risk posture.
Triage and resolve complex technical escalations, working cross-functionally with Support and Engineering as needed.
Provide structured feedback to Product teams based on recurring customer needs, deployment challenges, and enhancement requests.
Support expansion planning by validating technical readiness and providing architectural guidance for new use cases or modules.
Maintain customer-specific technical documentation, including runbooks, architecture diagrams, and deployment artifacts.
Participate in monthly syncs, health check cadences, and cross-functional reviews to ensure consistent engagement and visibility.
Other duties as assigned

Requirements

What you’ll need

Proven experience supporting enterprise customers in a technical advisory or TAM role, ideally within cybersecurity, application security, or software supply chain security domains
Hands-on experience with application security tools, or threat detection platforms, including deployment, troubleshooting, and architecture guidance
Strong ability to build technical trust and influence cross-functionally across Customer Success, Product, Support, and Sales teams
Excellent communication and stakeholder management skills, including the ability to explain complex technical concepts to both practitioners and executives
Demonstrated success in proactively identifying risks, driving adoption, and improving platform stability through structured technical engagement
Experience leading technical QBRs, producing architecture diagrams, and maintaining customer-specific documentation
Strong analytical and problem-solving skills with a data-driven mindset
Bachelor's degree in a technical or related field
6–8 years of relevant experience in a customer-facing, technically hands-on role supporting large enterprise accounts

Benefits

Comp & perks

Base Salary: $169,000 – $179,000 plus performance-based bonus or commission (role-dependent), a comprehensive Total Rewards package and equity so you share in the success you help build.
401(k) with both Traditional and Roth options to support your long-term financial goals
Flexible Spending Accounts (Health Care & Dependent Care) to help maximize tax savings
Exceptional medical coverage, ReversingLabs covers nearly 90% of premiums across all coverage levels, significantly reducing out of pocket costs
Health Reimbursement Arrangement (HRA): we reimburse your medical deductible, providing an extra layer of financial protection and peace of mind
100 % Employer-paid dental, vision, disability, and life insurance
Voluntary benefits including life insurance, Hospital Indemnity, and Accident coverage for added flexibility and protection
Pet insurance: because family comes in many forms
Complimentary Calm app membership to support mindfulness, focus, and better sleep
Flexible PTO: take the time you need to recharge and take care of what matters most
Quarterly Wellness Weekends: company-wide 3-day breaks built into the year to truly rest and reboot.
Remote work stipend to help offset internet and cell phone expenses
Volunteer Time Allowance: 8 paid hours annually to support a 501(c)(3) organization you care about
Continuous learning and development with full access to Udemy Business
Clear paths for advancement, internal mobility, and ongoing career development
A collaborative, innovative, and remote-first environment where your work has real impact
ReversingLabs is proud to be recognized as a Best Workplace by Inc. (2025) and a Best Place to Work by Built In (2025 & 2026) across multiple categories.

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Hard Skills & Tools

application securitythreat detectiondeploymenttroubleshootingarchitecture guidancetechnical documentationdata analysisrisk assessmentsystem performance metricstechnical remediation

Soft Skills

communicationstakeholder managementanalytical skillsproblem-solvinginfluencetrust buildingcross-functional collaborationcustomer engagementtechnical advisoryproactive risk identification