Revere Health

Call Center Representative

• Answer incoming calls and assist with inquiries.
• Collect patient info and deliver messages to medical staff confidentially.
• Handle special tasks like transfers, callbacks, and interruptions.
• Meet department performance standards (we'll help you achieve them!).
• Perform other duties as needed.

Contact Center Representative

Compliance

• Leads the Revenue Cycle Compliance program across all professional billing operations.
• Develops and manages risk-based audit plans for coding, documentation, modifiers, and medical necessity.
• Supervises Compliance Auditors, AR Compliance Auditors and Analysts.
• Performs trend analysis of coding accuracy, denial patterns, payer audits, and reimbursement risk.
• Serves as the primary operational contact for payer audits, refunds, and external compliance reviews.
• Partners with Corporate Compliance and Legal on corrective action plans and self disclosure decisions.
• Provides compliance risk reporting to Revenue Cycle leadership and executive stakeholders.
• Collaborates with physician leadership to address documentation and coding risks.

Contact Center Representative

Revenue Cycle Compliance Manager