Head of Customer Success

RevenueCat

Head of Customer Success leading the CSM function at RevenueCat. Focused on app growth and customer partnership strategies in a remote-first environment.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesLead💰 $216,000 per yearWebsite

About the role

Key responsibilities & impact

Building the CSM operating system: Define how Customer Success works at RevenueCat as we scale: customer tiers, coverage models, account plans, health signals, review cadences, renewal / expansion touchpoints, escalation paths, and the difference between bespoke support and scalable programs.
Leading and coaching the CSM team: Manage, coach, and raise the bar for a team of CSMs. Help them become growth generalists who deeply understand customers' apps, audiences, business models, goals, constraints, RevenueCat usage, and opportunities. Identify where we need coaching, role changes, new hires, or clearer expectations.
Owning strategic account quality: Make sure our top accounts have real account strategy: clear customer goals, app context, product adoption opportunities, risks, stakeholder maps, open asks, next steps, renewal / expansion context, and technical health input from Technical Account Managers where relevant.
Making CSMs true growth partners: Help CSMs move beyond generic relationship management. CSMs should be able to diagnose likely growth bottlenecks, recommend practical RevenueCat adoption, interpret app performance, qualify when the subject matter experts from our Growth Advisory team should get involved, and keep the customer moving toward higher-impact work.
Clarifying CSM / TAM / Growth Advisory handoffs: Partner closely with TAM, Support, Sales, Product, and Growth Advisory so customers get the right help from the right person. CSMs should own customer context, account strategy, adoption, stakeholder management, and next-step clarity. TAMs should own technical correctness. Growth Advisory should go deep on specific, high-impact growth problems.
Turning repeated customer work into scale: When the same issue appears across accounts, make sure it becomes a playbook, template, customer education asset, internal enablement, webinar, support macro, sales collateral, product feedback, or docs improvement. The goal is not to consult the same problem forever. The goal is to make the company smarter every time we solve it.
Driving measurable customer and business outcomes: Define and improve the metrics that matter: product adoption, account health, customer outcomes, renewal / expansion influence, quality of account strategy, risk visibility, and the team's ability to create leverage as the customer base grows.

Requirements

What you’ll need

8-12+ years of experience in Customer Success, Account Management, Customer Growth, Strategic Consulting, Revenue, or a closely related customer-facing function
4+ years managing and scaling customer-facing teams
Experience owning or strongly influencing renewal, expansion, account health, adoption, or customer-growth outcomes
Strong customer-facing presence with founders, executives, product leaders, growth leaders, and technical teams
Experience building customer segmentation, coverage models, account planning, health scoring, QBR / EBR motions, renewal processes, or similar CS operating systems
Enough technical fluency to operate in a product-led, developer-facing company
Strong analytical judgment: you can use customer, product, revenue, and usage data to prioritize where the team should spend time
Excellent written communication and async operating habits
A bias toward action, high ownership, and direct follow-through

Benefits

Comp & perks

Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator
10-year window to exercise vested equity options
Fully remote and flexible work environment
4-5 weeks of suggested time off annually for mental, physical, and emotional recharge
$2,000 USD for workspace setup and $1,000 USD annual stipend for continuous learning

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Hard Skills & Tools

Customer GrowthAccount ManagementHealth ScoringQBR / EBR MotionsRenewal ProcessesAnalytical JudgmentTechnical FluencyCoverage ModelsAccount PlanningProduct Adoption

Soft Skills

Excellent Written CommunicationHigh OwnershipBias Toward ActionDirect Follow-Through