Customer Success Manager

Reveleer

Customer Success Manager managing relationships and ensuring delivery of Reveleer's Prospective Risk solution. Building customer satisfaction and driving enterprise-level growth in healthcare technology.

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain strong customer relationships, serving as the primary point of contact across the full lifecycle from onboarding through renewals.
Lead day-to-day project management, including planning, progress tracking, customer meetings, and issue resolution.
Proactively identify and mitigate customer risks, driving solutions in collaboration with internal teams.
Receive, document, and triage customer-reported issues; assess priority based on business impact and urgency and ensure alignment with internal capacity.
Coordinate cross-functionally with Product, Engineering, Data, and Analytics to ensure customer issues are routed, tracked, and resolved in line with roadmap and sprint priorities.
Communicate transparently with customers on issue status, timelines, and workarounds, managing expectations effectively.
Track and document customer requests and recurring issues, contributing to knowledge base development and continuous process improvement.
Analyze customer data to identify adoption trends, risks, and growth opportunities, providing actionable insights to both customers and internal stakeholders.
Conduct regular check-ins, business reviews, and renewal discussions to drive customer satisfaction, retention, and expansion.
Serve as a trusted advisor, guiding customers on best practices and ensuring measurable value realization from the platform.
Escalate critical issues and advocate for customer needs internally, influencing product roadmap and service delivery.
Own and grow enterprise-level customer relationships, aligning Reveleer’s solutions with customer business goals.

Requirements

What you’ll need

Bachelor’s degree in a related field or equivalent experience; Advanced Degrees are preferred
At least 5 years of experience in consulting, project management, or customer management for a technology solution
Knowledge and demonstrated understanding of Risk Adjustment models and data validation requirements
Demonstrated leadership capabilities and high performance in previous positions
Demonstrated ability to prioritize tasks and work effectively across departments to resolve challenges
Proficiency with project management and CRM tools (e.g., Jira, HubSpot, Gong) or similar platforms
Healthcare experience required, preferably with a provider, payer, or intermediary organization
Ability to work autonomously but seek assistance proactively
Strong oral and written communication skills, comfortable presenting to internal and external stakeholders
Strong problem-solving skills with the demonstrated ability to identify research and make recommendations and/or decisions

Benefits

Comp & perks

Competitive salary
Medical, Dental and Vision benefits
401k match
Generous PTO plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementcustomer managementdata validationrisk adjustment modelsdata analysisissue resolutionprocess improvementcustomer relationship management

Soft Skills

leadershipcommunicationproblem-solvingprioritizationcollaborationautonomycustomer advocacytrust building

Certifications

Bachelor’s degreeAdvanced Degrees