About the role
- Respond promptly to incoming leads and marketing inquiries
- Manage conference-generated leads, ensuring timely follow-up and conversion tracking
- Execute campaign outreach related to specific initiatives (e.g., new preps, 503B initiatives, etc.)
- Utilize CRM system to track all activity, follow-up status, and performance metrics
- Develop and maintain organized outreach cadences for lead nurturing
- Identify and target potential prescribers to expand our compounding pharmacy network
- Qualify leads by assessing their needs, challenges, and potential interest in compounding solutions
- Effectively communicate the value of our compounds and services to move leads through the sales pipeline
- Lead the onboarding process for new prescribers joining the network
- Collaborate with field sales representatives to offer tailored solutions that drive customer retention and growth
- Identify opportunities to expand services and offerings within prescriber accounts
- Provide training and educational resources to prescribers and their staff
- Re-engage inactive prescribers through structured outreach plans designed to uncover barriers and reestablish engagement
- Implement win-back strategies for churned prescribers by identifying previous pain points
- Act as a support system for field representatives by assisting in provider communication
- Stay informed on therapeutic areas, offerings, and industry trends
- Use CRM and tracking tools to document all customer interactions and measure outcomes
- Develop and implement strategic plans to grow and diversify the network.
Requirements
- High School Diploma Required
- Bachelor’s Degree or Certification as Pharmacy Technician strongly preferred or 4+ years compounding or industry experience
- Proven experience in customer service, business development, or sales is required
- Compounding pharmacy experience is preferred
- Strong interpersonal and communication skills (oral and written), with the ability to build rapport and influence stakeholders at all levels
- Strong phone presence and experience in a high call volume environment
- Knowledge of compounding pharmacy regulations, compliance requirements, and industry standards
- Analytical mindset to qualify leads and identify growth opportunities
- Self-motivated and results-oriented, with a proactive and creative approach to problem-solving, goal achievement, and discovering new opportunities
- Ability to build/maintain customer relationships remotely by being proficient with web presentation tools
- Experience using Microsoft Suite (Word, Outlook, PowerBi, etc.) and Customer Relationship Manager (CRM) software.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicebusiness developmentsalescompounding pharmacy experiencelead qualificationstrategic planningproblem-solvinggoal achievementrelationship building
Soft skills
interpersonal skillscommunication skillsanalytical mindsetself-motivatedresults-orientedproactive approachcreativityinfluence stakeholdersrapport building
Certifications
High School DiplomaBachelor’s DegreePharmacy Technician Certification