Collections Manager
RevCycle, Inc.
full-time
Posted on:
Location Type: Remote
Location: Wisconsin • United States
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About the role
- Supervise, coach, and motivate a team of collectors to achieve performance, quality, and compliance goals
- Recruit, onboard, train, and develop collectors using effective adult learning and coaching techniques
- Foster engagement, accountability, and retention while minimizing turnover and absenteeism
- Complete people-management responsibilities including timekeeping, scheduling, and performance documentation
- Monitor individual and team KPIs, call quality, and production trends
- Conduct call monitoring, account reviews, and quality audits with actionable feedback
- Recognize top performance and address gaps through coaching and corrective action
- Ensure daily alignment with company standards, client requirements, and operational goals
- Lead and reinforce effective collection strategies across team and personal accounts
- Personally manage escalated, complex, or sensitive accounts
- Review inventory daily to ensure proper prioritization and right-party contact strategies
- Partner with leadership to recommend workflow, inventory, and process improvements
- Maintain strict adherence to all legal, regulatory, and company compliance requirements
- Monitor for compliance risks, including PHI exposure, and take immediate corrective action
- Support audits, quality assurance reviews, and compliance initiatives
- Ensure adherence to call maps and required guarding processes
Requirements
- 2–3+ years of experience in third-party collections or equivalent
- Demonstrated supervisory or people-leadership capability (strongly preferred)
- Proven success hiring, training, coaching, and managing performance
- Strong working knowledge of debt collection laws and industry best practices
- Results-driven mindset with excellent time management and organizational skills
- Confident communicator able to lead difficult conversations and partner with HR
- Experience with collections systems and related technology
- Ability to pass required background and criminal checks at time of employment and ongoing as required
Benefits
- Performance-based compensation with strong earning potential
- Opportunity to make a direct impact on results and team success
- Supportive environment focused on development, compliance, and continuous improvement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
people managementperformance documentationcall monitoringquality auditscoaching techniquesdebt collection lawstimekeepingschedulingKPI monitoringaccount reviews
Soft Skills
supervisory capabilityteam motivationengagementaccountabilityretentiontime managementorganizational skillscommunicationleadershipconflict resolution