Customer Support Associate

Revalize

Customer Support Associate providing superior software support to Revalize clients. Analyzing and troubleshooting technical issues while working remotely in Poland.

Posted 5/9/2026full-timeRemote • 🇵🇱 PolandJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
Provide support for incoming queries and issues related to the company's proprietary software solutions
Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
Adhere to established customer service and documentation standards
Solve and respond to first-level support requests and escalate issues as required
Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures

Requirements

What you’ll need

Both German and English language proficiency (spoken and written)
Experience in use of 3D CAD systems
Strong aptitude and ability to maintain focus to analyze, research, and troubleshoot issues OR approximately 1 year previous experience troubleshooting SaaS applications, software and hardware issues
Regular and consistent access to a quiet work area to conduct business over the telephone and/or video calls
Strong interpersonal and communication skills
Ability to be consistently productive while working remotely
Ability to excel in a high-paced ever-changing environment
Working knowledge of Salesforce preferred
Understanding of networking topologies & protocols

Benefits

Comp & perks

All your information will be kept confidential according to EEO guidelines.
Access to a reliable high speed internet connection for working remotely (minimum 20Mbps download/2 Mbps upload)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

3D CAD systemstroubleshootingSaaS applicationssoftware issueshardware issuesnetworking topologiesnetworking protocols

Soft Skills

customer serviceinterpersonal skillscommunication skillsanalytical skillsresearch skillsproblem-solvingproductivityadaptability