Customer Success Associate, German

Revalize

Customer Success Associate responsible for managing renewals and post-sales journey for Revalize accounts. Requires fluent German and English with experience in Customer Success roles.

Posted 4/25/2026full-timeRemote • 🇵🇱 PolandJuniorMid-Level💰 PLN 10,000 - PLN 13,000 per monthWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Manage a high-volume book of business supporting > 250 accounts (Accounts between 10K-30K)
Drive the post-sales journey for assigned accounts, from product adoption, expansion, advocacy, and ultimately renewal
Process renewals within SFDC and assist customers with add-on services, products, and changes to their subscriptions
Ensure Price Increase targets are met
Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback
Manage inbound customer inquiries relating to their account
Present value of Revalize products with customers, effectively managing objections to mitigate churn via email and phone.
Support customer nurture activities and campaigns in partnership with Marketing
Reply to customer survey responses & recommend the appropriate department to take action
Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals

Requirements

What you’ll need

1-2 years of experience in Customer Success, Account Management, or relevant customer-facing role
Strong verbal and written communication skills with a passion for delivering an excellent customer experience ( fluency in both German and English is a must )
Experience managing renewal and negotiation conversations
Professional way of expressing with ability to listen to, understand and present to customers via email and phone.
Ability to understand customer’s business needs and how those connect back to product value
Proactive problem solver with experience developing creative solutions for customers and the business
1+ years of Software experience a plus

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Revalize Website LinkedIn All Job Openings 501 - 1000 employees 🤝 B2B 🛒 Retail 💰 Private Equity Round on 2021-11 Software
B2B
Retail Revalize is a company that provides a comprehensive suite of Configure, Price, Quote (CPQ) and data analytics software solutions primarily for the food equipment and supplies (FES) industry. They offer a range of products under the AutoQuotes (AQ) brand, including AQ CPQ, AQ Design Solutions, AQ Insight Pro, AQ Pay, and AQ Products API. These tools help manufacturers, dealers, sales representatives, and consultants simplify their sales processes, improve collaboration, and increase efficiency. Revalize's solutions focus on data visualization, analytics, and multi-channel payment processing to enhance performance and productivity in managing quotes and sales for FES products. Customer Success Associate, German 🔥 0 minutes ago 🇵🇱 Poland – Remote 💵 zł10k - zł13k / month ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🗣️🇩🇪 German Required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage a high-volume book of business supporting > 250 accounts (Accounts between 10K-30K)
Drive the post-sales journey for assigned accounts, from product adoption, expansion, advocacy, and ultimately renewal
Process renewals within SFDC and assist customers with add-on services, products, and changes to their subscriptions
Ensure Price Increase targets are met
Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback
Manage inbound customer inquiries relating to their account
Present value of Revalize products with customers, effectively managing objections to mitigate churn via email and phone.
Support customer nurture activities and campaigns in partnership with Marketing
Reply to customer survey responses & recommend the appropriate department to take action
Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals 🎯 Requirements
1-2 years of experience in Customer Success, Account Management, or relevant customer-facing role
Strong verbal and written communication skills with a passion for delivering an excellent customer experience ( fluency in both German and English is a must )
Experience managing renewal and negotiation conversations
Professional way of expressing with ability to listen to, understand and present to customers via email and phone.
Ability to understand customer’s business needs and how those connect back to product value
Proactive problem solver with experience developing creative solutions for customers and the business
1+ years of Software experience a plus Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs MS Dynamics 365 CRM Consultant 🕒 6 days ago EY 10,000+ employees 💸 Finance Website LinkedIn All Job Openings MS Dynamics 365 CRM Consultant delivering cutting-edge IT solutions in the EMEA region. Focusing on business advisory services and system management projects using MS Dynamics 365 CE. 🇵🇱 Poland – Remote ⏰ Full Time 🟢 Junior 🏆 Customer Success Customer Success Manager – Scale 🕒 April 10 Optro 501 - 1000 ☁️ SaaS 📋 Compliance 🤖 Artificial Intelligence Website LinkedIn All Job Openings Customer Success Manager at Optro managing a large book of SaaS customers. Focused on value delivery, product adoption, and customer growth through automation and data-driven strategies. 🇵🇱 Poland – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 April 8 Constructor 51 - 200 🤖 Artificial Intelligence 🛍️ eCommerce 🏢 Enterprise Website LinkedIn All Job Openings Customer Success Manager ensuring customer satisfaction for eCommerce technology at Constructor.io. Managing customer relationships to improve search and product discovery experiences. 🇵🇱 Poland – Remote 💰 $55M Series A on 2021-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 April 1 Creatio 501 - 1000 🤝 B2B ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Customer Success Manager at Creatio developing strategic relationships with SMB & Corporate segment clients across US and Canada markets. Act as trusted advisor ensuring clients achieve desired outcomes. 🇵🇱 Poland – Remote 💰 Private Equity Round on 2024-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager – Scaled Accounts 🕒 April 1 Syndigo 1001 - 5000 ☁️ SaaS 🏢 Enterprise 🛍️ eCommerce Website LinkedIn All Job Openings Customer Success Manager responsible for scaling the success of long-tail customers for SaaS platform. Focused on operational excellence and driving timely renewal execution within a digital framework. 🇵🇱 Poland – Remote ⏰ Full Time 🟢 Junior 🏆 Customer Success 🚫👨‍🎓 No degree required 🗣️🇩🇪 German Required View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer successaccount managementrenewal managementnegotiationproduct adoptionup-sellingcross-sellingcustomer experiencesoftware experience

Soft Skills

verbal communicationwritten communicationproblem solvingactive listeningcustomer advocacycollaborationpresentation skillscreativity