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German Speaking Customer Support Associate, CAD 3D
RevalizeCustomer Support Associate providing exceptional software support to Revalize clients. Ideal for candidates seeking to gain professional experience in technical customer support roles.
About the role
Key responsibilities & impact- Provide superior software support to Revalize clients
- Resolve technical and functional issues for customers
- Communicate directly with customers in a professional manner
- Contribute to the improvement of knowledgebase articles and functional documentation
Requirements
What you’ll need- Expertise in using 3D CAD systems (Inventor, SolidWorks, TENADO CAD, AutoCAD 3D, etc.)
- Excellent written and spoken German and English skills
- Enjoyment of problem-solving
- Experience in customer service
- Ability to communicate technical topics in an understandable manner
- Familiarity with Windows software operation, installation, and troubleshooting
Benefits
Comp & perks- Excellent customer service to Revalize customers and teammates
- Support for incoming queries and issues related to proprietary software solutions
- Identify, evaluate, and prioritize end-user issues to ensure inquiries are resolved
- Adhere to established customer service and documentation standards
- Author, edit, and improve knowledgebase articles, FAQs, and functional documentation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
3D CAD systemsInventorSolidWorksTENADO CADAutoCAD 3Dproblem-solvingWindows software operationinstallationtroubleshooting
Soft Skills
excellent written communicationexcellent spoken communicationcustomer serviceability to communicate technical topics