IT Service Delivery Analyst
REV Group, Inc
full-time
Posted on:
Location Type: Office
Location: Snyder • New York • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
AndroidiOS
About the role
- Technical support role supporting end user IT requirements of IT Operations
- Configuring computer systems, diagnosing software problems, providing assistance in person or by phone or email
- Troubleshooting network problems
- Support implementation of corporate IT initiatives across business
- Set up, install, and maintain desktop, laptop & print hardware/software plus peripherals
- Assist in the set up and maintenance of site network file structures, access rights, network security, network users, network printing and desktop user environments
- Serve as “smart hands” to troubleshoot and repair problems with the site network, server and telephony infrastructure
- Ability to support core Microsoft business software: Office, Windows 10/11, Teams
- Setup and support of Android and IOS devices
- Assist in the installation and support of the LAN, WAN and wireless networking devices with specific reference to Cisco/Meraki hardware
- Document all support calls for systems performance and metrics reporting
Requirements
- Minimum of Associate degree or equivalent from an accredited institution
- A minimum of 2 years’ experience in IT Operations
- Microsoft Certified Technology Specialist preferred
- Strong communication skills (written and verbal)
- Strong interpersonal, oral, and written communication skills
- Proactive, solution focused approach and ability to work with minimal supervision
- Strong customer service and relationship building skills
- Strong troubleshooting and structured problem-solving skills
- Organized regarding documenting and following up on all cases until closure
- Rapid learner with ability to multi-task in a fast-paced changing environment.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
- Flexible work hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingnetwork configurationsoftware diagnosisdesktop supporthardware installationnetwork securityLAN supportWAN supportwireless networkingMicrosoft Office
Soft skills
communication skillsinterpersonal skillscustomer serviceproblem-solvingorganizational skillsproactive approachrelationship buildingrapid learningmulti-taskingsolution focused
Certifications
Associate degreeMicrosoft Certified Technology Specialist